CALLING 911 - WHAT TO EXPECT

Know your 911 System

Mecklenburg County’s emergency medical system includes many moving parts etc…

Si necesita un representante que habla español, llame al 704-943-6400 o envíe un correo electrónico a pfs@medic911.com para obtener ayuda.

Payment Options

  • Pay Online & Set Up User Account – By setting up a user account, you can make payments, create recurring payments or review payment history.
  • Pay Online As Guest Submit one-time payment without setting up a user account.
  • Over-the-Phone Payments – Call us toll free at 888.363.2723 or locally at 704.943.6400 (Visa, Mastercard, Discover & American Express accepted)
  • Mail-in Mail to Patient Financial Services / PO Box 741033 / Atlanta, GA 30374
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Financial Assistance

Medic matches financial assistance provided by Atrium Health and Novant Health as determined by their respective policies.  For those who do not qualify, we understand that your financial situation may be strained after an experience with a serious illness or health-related emergency.  Our Patient Financial Services department wishes to assist you and set up an approved payment plan that you can manage.  It is important to contact us directly at 704.943.6400 to prevent any collection activity that may cause you additional financial burdens.

Insurance

Received an invoice and need to apply your insurance coverage? Securely submit your insurance information for us to process here. 

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FAQs

Our billing rates, how our collections system works and more of our patients’ frequently asked questions!

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