Telecommunicator.
FAQs.
Do I need prior dispatch or certifications to apply?
No, prior experience is not required. However, having an Emergency Medical Dispatch (EMD) certification or prior communications experience is preferred and may strengthen your application. If you do not have EMD certification, this will be obtained during your onboarding process with Medic.
How long does the hiring process take?
The process typically takes six to eight weeks.
What are the work hours?
Telecommunicators work 12-hour shifts that may include days, nights, weekends, and holidays.
Is this a stressful role?
Yes, the work can be high-pressure. Medic provides resilience training, employee wellness resources, and peer support to help you succeed.
Medic Highlights.
Only in North Carolina
CMED is the only secondary Public Safety Answering Point (PSAP) dedicated to medical calls in North Carolina.
From Call to Response
When a 911 call in Mecklenburg County requires Medic, the call is transferred to CMED. Telecommunicators triage the patient, dispatch appropriate resources and provide lifesaving instructions until help arrives.
More Than Medical
CMED also dispatches Mecklenburg County fire departments for fire-related incidents outside the City of Charlotte.
Accredited Excellence
CMED is recognized by the International Academies of Emergency Dispatch as an Accredited Center of Excellence (ACE), a distinction for emergency communication centers that meet rigorous standards for quality and performance.
Nearly 200,000 Calls
Last year, CMED answered more than 195,000 calls, including approximately 10,000 fire incidents.
A Career That Makes an Impact
You don’t have to be on an ambulance to save a life. CMED Telecommunicators make critical decisions every day that directly impact patients, responders and the community.
People First. Patient Focused.
Find your place in a team-driven culture committed to excellence in prehospital medicine while working as a Telecommunicator…
Raymond Hamilton
Communications Asst Sup
Trenton Abbott
Telecommunicator
O’Shannus Wood
Telecommuicator
Kylie Brue
Telecommunicator
