Telecommunicator: Hiring and Onboarding
Application
Applicants are reviewed and prioritized if they include experience and certifications for Emergency Medical Dispatch or Emergency Fire Dispatch. Experience is not required.
Criticall Test
This online test includes 12 modules testing skills and tasks that telecommunicators will encounter in a dispatch environment ie; multi tasking, data entry, emergency situation, decision making, mapping and more.
Phone Interview
If a large number of applicants pass the Criticall test, we will conduct a phone interview to narrow the selection.
Panel Interview
Candidates meet with at least 4 panel members, CMED leadership, TC’s, CTO’s and HR
New Hire Academy
New Hire Academy for telecommunicators include 3 weeks – 1 week for certifications: EMD (3 days) and EFD (2 days), and 2 weeks classroom time to review equipment and tools ie; phone, CAD, mapping
Communications Training
You are paired with a Communications Training Officer for approximately 6-8 weeks to review initial call processing (Phase 1). Second phase (Phase 2) the trainee is mostly independent for call taking. The trainer will listen periodically to calls from start to finish, but will listen to ALL calls where pre arrival instructions are being given, ie; CPR, bleeding control, etc.
Final Test Out
You are released from training and assigned a shift until a formal shift bid can take place.
Radio Operator
Once identified by leadership that your skill level is proficient, you are eligible to participate in radio training for various operational channels. This can take up to 9 weeks to complete.
Controller
High performers are identified and selected to move forward with Controller training – approximately 2 to 4 weeks.
