As Mecklenburg County grows, and the rate of non-emergency 911 calls grows with it, Medic is undergoing an industry-leading approach to prioritize patients with life-threatening emergencies. The Agency’s response configuration will be updated (tentatively March 2023) including changes to what type of resources go to calls, how they are dispatched (lights & sirens) and different response time targets for non-emergent calls.
What these changes mean for the community:
- Rapid response to high-priority emergencies will not change!
- The use of lights and sirens have dropped from 76% to 19% for Medic
- The use of lights and sirens have dropped from 99% to 49% for fire departments
- Response will better align to the severity of a patient’s condition (similar to Emergency Department triage)
WATCH NOW! View a recent presentation provided to the Mecklenburg County Board of Commissioners as an overview of the changes.