Contact us

****Although our 911 and non-emergency transport services are operating as usual, due to COVID-19 related safety concerns our administrative offices are open at a limited capacity. For billing questions email To pay a bill, please click here.  For all other inquiries, please fill out this form. You will receive a response within two business days. Thank you!****



Mecklenburg EMS Agency - Medic

4425 Wilkinson Blvd.

Charlotte, NC 28208


Phone/Fax Numbers

Toll-Free: 888.363.2723

Local: 704.943.6000

Fax: 704.943.6001


Hours - Administrative Hours

The Administrative Offices are open Monday - Friday from 8:00 am to 5:00 pm, excluding the following holidays:


Contact Us

Have a commendation, thank you, general inquiry or a complaint? Please fill out the form below. ***Disclaimer: Please do not send personal identifiable information (i.e., insurance, health, etc.) through the following feedback/request form. General information only.***


Medic Feedback Form