Admin + Ops Support Roles
Departments.
It takes a wide range of skills to keep our system moving. Explore our departments to learn more about the people and careers that make Medic work.
Logistics
Our dedicated Logistics team keeps crews mission-ready 24/7 by stocking ambulances, managing equipment, and ensuring the supplies you need are always within reach.
Information Technology
Information Technology powers the systems that keep a modern EMS agency connected, secure and operational 24/7. From our 911 communications infrastructure and electronic patient care systems to cybersecurity and everyday technology, IT supports nearly every aspect of Medic’s operations.
Clinical Improvement
Clinical Improvement uses data, case review and provider feedback to continuously strengthen the care we provide. The team evaluates clinical performance and patient outcomes to identify opportunities that help Medic remain at the forefront of prehospital medicine.
Clinical Education
Clinical Education prepares our EMTs and Paramedics to deliver exceptional care through hands-on training, simulation and continuing education. The team supports employees throughout their careers, from initial onboarding to advanced clinical development.
Quality Improvement
Quality Improvement turns data into meaningful information that helps Medic make better decisions and continuously improve. Through performance analysis, research and improvement initiatives, the team helps identify trends, measure outcomes and guide the future of our EMS system.
Forecasting + Scheduling
Forecasting and Scheduling helps ensure the right resources are available when and where our community needs them. Using historical demand, staffing information and system trends, the team supports the deployment of Medic’s EMTs, Paramedics and ambulances across Mecklenburg County.
Fleet
Our Fleet team keeps Medic’s ambulances and specialized response vehicles safe, reliable and ready for service. On-site technicians maintain and repair the vehicles and critical equipment our crews depend on every day.
Facilities
Facilities keeps Medic’s headquarters and operational locations safe, functional and ready to support our 24/7 mission. The team manages day-to-day maintenance, repairs and facility improvements across the agency.
Human Resources
Human Resources supports Medic employees throughout every stage of their career, from recruitment and onboarding to benefits, compensation and professional support. The team helps attract, develop and retain the people who make our mission possible.
Public Relations
Public Relations connects Medic with our employees, patients, partners and community. The team leads media relations, crisis communications, community engagement, social media, employee communications, recognition and agency events.
Finance
Finance provides the financial planning and oversight that supports Medic’s operations and long-term sustainability. The team manages the agency’s budget and financial processes with a focus on accountability, transparency and responsible stewardship of public resources.
Patient Financial Services
Patient Financial Services supports patients after their care by helping them navigate billing, insurance and payment options. The team is committed to providing compassionate, accessible assistance and making the financial side of an emergency easier to understand.
FAQs.
Do I need EMS experience to work at Medic?
Not for every position. While some roles require clinical or EMS experience, many support positions are filled by professionals who bring experience from other industries and specialties.
What types of support careers are available at Medic?
Medic has a variety of roles that support our frontline operations, including opportunities in areas such as Human Resources, Finance, Public Relations, Logistics, Technology, Fleet, Facilities and Maintenance, Scheduling, Quality Improvement, Clinical Improvement and Education.
What is it like working for a 24/7 EMS organization?
Support roles generally follow a traditional 40-hr work schedule. Both hybrid (virtual/on-site) and solely on-site opportunities vary by department and depend on the critical functions of the role.
Why work in a support role at Medic instead of a traditional office environment?
Your work directly supports a public-service mission. Whether your expertise is in finance, technology, communications, logistics or another field, your contribution ultimately helps take care of the community.
People First. Patient Focused.
Find your place in a team-driven culture committed to excellence in prehospital medicine while working in an Operations Support Role…
Stephanie Stinson
Paramedic Crew Chief
Norman Daye
Paramedic Crew Chief
Gabe McGaha
Operations Supervisor Field – Admin
Heather Teague
Paramedic Crew Chief
