Medic Receives the 2014 Five Star Excellence Award




Immediate Release

Medic Receives the 2014 Five Star Excellence Award

Mecklenburg EMS Agency Patient Satisfaction Scores among the Top 10% nationally in 2013


CHARLOTTE, NC (March 13, 2014) - Mecklenburg County EMS Agency has been announced as a Five Star Excellence Award winner by Professional Research Consultants (PRC), Inc. The award honors health care facilities and providers who score in the top 10% of performance measures in their fields within the research consultant’s national database. 

Medic’s distinction is based on the percentage of patients who rated the overall quality of care delivered by the emergency medical service provider as being “Excellent” in 2013. More than 96% of all patients surveyed rated their experience with Medic positively, with 71% rating the quality of care received as being excellent.  This honor is just another example of the Agency’s long standing commitment to excellence through performance-driven outcomes.

“We are honored to receive the 2014 Five Star Excellence Award,” stated Josef H. Penner, Medic’s Executive Director. “As a patient-centered system, this Agency is very focused on the quality of care provided to each patient.  Whether it’s delivering advanced clinical care or a dose of compassion, this award clearly affirms that we have the right people doing the job here in Mecklenburg County.  I am very proud of the work we do for this community, and I would put the commitment of Medic’s employees up against those of any EMS Agency in the country.”

About PRC

Professional Research Consultants is a passionate research-marketing firm dedicated to the improvement of healthcare nationwide. Working out of our headquarters in Omaha, NE, we provide accurate, reliable and relevant information about patients, physicians and medical employees. With this data, we enable organizations to make better decisions about their healthcare practices. PRC has a proven track record of success. We’ve been in business for 34 years, but our devotion to improved healthcare is just as people- and relationship-oriented as it was back in 1979 when we started. Our research has become even more effective as we’ve gained experience and results working with over 2,000 organizations.

About Medic

Medic has served as Mecklenburg County's EMS agency since 1978. Medic is a joint government agency ran by the county of Mecklenburg, Novant Health System and Carolinas Healthcare System. Medic is the busiest Emergency Medical Services agency in the state of North Carolina, with close to 500 employees and a fleet of 80 ambulances, mass casualty vehicles, and emergency response assets. Medic responds to more than 120,000 calls into the organization's 9-1-1 emergency response dispatch center each year.

Web:            Twitter: @MecklenburgEMS


For additional information or questions about Medic, please contact:

Tara Ragan

Public Relations Manager


PH: 704.943.6164 (o) 704.619.3035 (m)


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