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# Emergency Medical Services Charlotte NC | Medic 911

Medic911 | Mecklenburg EMS Agency

## Sitemaps

- [XML Sitemap](https://www.medic911.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Blog](https://www.medic911.com/blog/)

## Pages

- [Homepage](https://www.medic911.com/) - Our Mission To save a life, hold a hand and be prepared to respond in our community when and where our patients need us. Billing & Payment Record Requests Search Employment Opportunities Learn CPR Schedule Non-Emergency Transport Reserve Standby Unit for Events About Us Mecklenburg EMS Agency (also known as Medic) operates the busiest EMS
- [Careers](https://www.medic911.com/careers/) - CAREERS Menu Why Medic? Apply Today Why Live Here? FAQs Patient Protocols Ride Along Why Medic? Incentives Education Cutting Edge Clinical Excellence Upward Mobility Competitive Compensation Medic offers competitive compensation packages (starting at $20 per hour for EMTs and $25 per hour for Paramedics and Telecommunicators + more with experience) to include annual performance
- [Medic Study 2026](https://www.medic911.com/medicstudy2026/) - Medic Study 2026. Mecklenburg County commissioned an independent, comprehensive assessment of Mecklenburg EMS Agency to evaluate current operations and assess how the system can best evolve to meet the needs of a growing community. The 2026 Study. The study examines system demand, response performance, resource deployment, and long-term planning considerations. View or Download the EMS
- [Pay My Bill](https://www.medic911.com/pay-my-bill/) - PAY MY BILL Menu Know Your Rights Patient Payments Standby Payments Financial Assistance Insurance FAQs Contact Billing RFP Know Your Rights Medic’s dedication to excellent patient care extends beyond the ambulance. Our in-house Patient Financial Services department makes every effort to work with you and advocate for you during the payment process. Medic is
- [Billing FAQs](https://www.medic911.com/billingfaq/) - BILLING FAQs WHAT ARE THE BILLING RATES FOR MEDIC? Advanced Life Support (ALS) Emergency $1,576.83 Advanced Life Support (ALS) 2 Emergency $2,282.25 Advanced Life Support (ALS) Non-Emergency $995.91 Basic Life Support (BLS) Emergency $1,327.86 Basic Life Support (BLS) Non-Emergency $829.92 Mileage (Charge Per) $27.99 Specialty Care Transport $2,697.21 WHAT DOES ALS AND BLS MEAN? Advanced
- [About Us](https://www.medic911.com/aboutus/) - ABOUT US Menu Structure & Funding Agency Leadership Response Configuration Annual Report Agency Departments Structure & Funding Structure – Medic is governed by an Agency Board of Commissioners, which is appointed by the Mecklenburg Board of County Commissioners. The Agency Board members are comprised of senior leaders from Atrium Health, Novant Health and Mecklenburg
- [Stars of Life Recipient Form](https://www.medic911.com/starsoflifeform/) - Stars of Life Recipient Form Please complete the attached Stars of Life Recipient Form by August 1st. The information provided may be used for conference registration, travel arrangements, recognition materials, and event planning. Please enable JavaScript in your browser to complete this form. - Step 1 of 4 Award Recipient Information Name (as you would
- [Records Request](https://www.medic911.com/recordsrequest/) - Record Requests Attorneys Enforcement Agency Patient + Non-Attorney Required Documents Processing Times Additional Information Contact Us Attorneys – Record Requests To process and release medical records, we require one of the following: A completed and signed Authorization for Release of Medical Records, specifically authorizing the release of records to the requesting attorney. This must be
- [Ride Along](https://www.medic911.com/ride-along/) - OBSERVER RIDE ALONG GUIDELINES FOR COMMUNITY RIDER (NON-EMT/PARAMEDIC STUDENT) + WAIVER IF YOU ARE AN EMT/PARAMEDIC STUDENT PLEASE CONTACT YOUR SCHOOL COORDINATOR. If you’re interested in participating in a ride along with a ride along with one of Medic’s EMS crews, please complete the below form and upload your identification. An HR representative will contact
- [EMS Week](https://www.medic911.com/emsweek/) - What's New What's Happening EMS Week Gift Raffle Prizes Enter to Win: Raffle Prizes Enter to Win: Charlotte FC Game EMS Week + Foodtruck Menus Headshots Therapy Dogs What’s New?… This year’s EMS Week brings a few new ways to celebrate you. From added activities to new giveaways, there are more chances than ever to
- [Medic Awards](https://www.medic911.com/medicawards/) - Thank you for taking the time to nominate someone for this year’s awards. Please review each award’s requirements before filling out the form. NOMINATION WINDOW: MAY 1 – 31 Stars of Life is an annual national award sponsored by the American Ambulance Association (AAA). The accolade recognizes EMS professionals who stand out amongst their peers
- [Unsung Hero](https://www.medic911.com/unsunghero/) - Please enable JavaScript in your browser to complete this form. Tell us about the nominee Name * First Last In at least two paragraphs, please tell us why you think this person deserves to be a Unsung Hero Award honoree. * about Phone Email Tell us about you - the nominator Name * First Last
- [Top Call](https://www.medic911.com/topcall/) - Please enable JavaScript in your browser to complete this form. Date of Call * Run Number * Call Type / Description * Tell us about the call.. Crew members' names * First Last First Last First Last First Last deserve Phone Tell In at least two paragraphs, please tell us why you think they deserve
- [Stars of Life](https://www.medic911.com/staroflife/) - Please enable JavaScript in your browser to complete this form. Tell us about the nominee Name * First Last In at least two paragraphs, please tell us why you think this person deserves to be a Stars of Life honoree. * Tell us about you - the nominator Name * First Last Nominator's name Email
- [Media](https://www.medic911.com/media/) - MEDIA Menu Media Requests Media FAQs Resources Public Information Medic strives to be a transparent resource to the public via our media partners! If you have a specific request, please use the form below and provide as many details as possible. For a quick response regarding 911-related incidents, use our private, media only Twitter
- [Non-Emergency Transport](https://www.medic911.com/non-emergency-transport/) - NON-EMERGENCY TRANSPORTS Since 1978, the men and women of Medic have provided warm, caring transport service for patients going to and from hospitals, physician’s offices, skilled nursing facilities and home in Mecklenburg County, NC. This service is available 24 hours a day, seven days a week. To learn more about Medic’s scheduled or non-emergency ambulance service,
- [MEDIC'S Purpose](https://www.medic911.com/purpose/) - MEDIC'S PURPOSE At the heart of everything we do is a simple but powerful purpose: to be there when it matters most – driven by excellence, centered on people, and focused on partnership. Every call, every response, and every life touched reflects our commitment to serving our community with skill, compassion, and urgency. PDF Inforgraphic
- [LearnCPR](https://www.medic911.com/learncpr/) - Learn CPR Be Ready to Help in an EmergencyLearn life-saving bystander CPR skills that can make all the difference when seconds count. No experience needed. No cost to attend. Our FREE bystander CPR classes are designed for everyday people—simple, hands-on, and focused on what to do in real emergencies. Every year, thousands of cardiac arrests
- [Community Engagement](https://www.medic911.com/communityengagement/) - COMMUNITY ENGAGEMENT Please enable JavaScript in your browser to complete this form. Name * First Last Phone * Email * Name of Organization/Business/School/Event * Event Date * Event Address * Address Line 1 Address Line 2 City --- Select state ---AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingState Zip Code
- [Cardiac Arrest Survivor Event](https://www.medic911.com/survivor/) - Menu Program + Menu Survivor Resources Photo Gallery Contact Us Welcome to Medic’s 3rd Annual Cardiac Arrest Survivor Event, a celebration of life, resilience, and the incredible people who made each survival story possible. Program + Menu View the event program as we honor survivors, families, and responders through meaningful stories of survival, teamwork, and
- [Annual Report Archive](https://www.medic911.com/annual-report-archive/) - Annual Report 2025 Annual Report 2024 Annual Report 2023 Annual Report 2022 Annual Report 2021 Annual Report 2020 Annual Report 2019 Annual Report 2018 Annual Report 2017
- [RFP](https://www.medic911.com/rfp/) - FY25 Audit Report Audit RFP Questions
- [Media Test Elementor](https://www.medic911.com/media-test-elementor/)
- [Media Test](https://www.medic911.com/media-test/)
- [Standby Payments](https://www.medic911.com/standby-payments/) - Standby Payment Options Pay Online– (Visa, Mastercard, Discover & American Express accepted) Mail-in – Mail to Patient Financial Services / PO Box 741033 / Atlanta, GA 30374 Pay
- [Contact Us](https://www.medic911.com/contact-us/) - CONTACT US How can we help you today?… Please enable JavaScript in your browser to complete this form. Reason for Contact * Say Thank You! Complaint General Question Other Feedback Tell us about yourself... Name * First Last Address Address Line 1 Address Line 2 City --- Select state ---AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew
- [Record Request](https://www.medic911.com/record-request/) - Menu How do I request records? How Long Will It Take? How Do I Get My Records After I Make The Request? Questions? How Do I Request Records? You request records by completing the Patient Care Report Release Form / Formulario de divulgación del informe de atención al paciente – Español. If you are requesting a record
- [NOHProgram](https://www.medic911.com/nohprogram/)
- [Night of Honor](https://www.medic911.com/nightofhonor/) - Join Medic as we celebrate the past year and recognize employees who have reached milestones in their EMS career! Designed to showcase outstanding employees for valor, innovation, years of service and other noteworthy accomplishments, the Night of Honor promises to be a great time for Medic employees and their loved ones. REGISTER HERE! WHAT DO
- [Careers FAQ](https://www.medic911.com/careers-faq/) - CAREERS FAQs HOW DO I BECOME AN EMT OR PARAMEDIC? You must have your EMT certification before applying at Medic as an EMT, and there are numerous programs around the greater Charlotte area to begin your journey. In general, an EMT program provides students a mix of lecturing, clinical skills and EMS ride time opportunities
- [Ride Along: Student](https://www.medic911.com/ride-along-student/) - Mecklenburg EMS:Clinical Field Experience Identification & Emergency Contact Form. We offer clinical field experience to partnering agencies. EMT and paramedic students riding with us perform clinical skills under the supervision of a preceptor. Nursing, other medical, and physician riders (students or licensed) with us may shadow only and cannot perform skills. Completion of this form
- [Benevolent Form](https://www.medic911.com/benevolentform/) - Please enable JavaScript in your browser to complete this form. - Step 1 of 2 Mecklenburg EMS Agency Employee Policy SUBJECT: Employee Benevolent Fund EFFECTIVE DATE: 3/1/2004. Change 7/1/2005; 8/15/2007; 11/02/2022 APPROVED BY: Benevolent Committee Purpose: To provide financial and in-kind assistance for needy Agency employee in the event of personal or family crisis, hardship
- [Reserve Standby Units For Coverage](https://www.medic911.com/dedicated-coverage/) - DEDICATED COVERAGE Mecklenburg EMS Agency (Medic) understands the importance of providing Emergency Medical Services (EMS), during special events. MEDIC seeks to provide the best EMS services to citizens and those who request dedicated event coverage. APPLICATION PROCESS In order for an organization to request dedicated event coverage from Medic, they must complete the online submission
- [My Medic](https://www.medic911.com/extranet-home/) - Operation Updates Medic Faces Employee Handbook Uniforms Email Payroll Portal ESO Operations Patient Protocols LMS Clinical Improvement Clinical Education Standard Operating Guidelines Payroll & Holiday Calendars Open Enrollment and Benefits Information Business Card Order Form Communication Form Employee Discounts Medic Store Teleworking Resources
- [Operations](https://www.medic911.com/operations-2/) - Click the links (in red) below: Unit Cooling Tips Standard Operating Guidelines 2025 They include the uniform guideline and the appearance guideline. Employees working in Operations are required to be familar with all SOGs for Operations (Communications, Field-Non Emergency, Field-911, Special Operations). If you have any questions contact your immediate supervisor. Hand Signals for Spotters (RS-9) Hand
- [Respiratory Protection](https://www.medic911.com/respiratory-protection/) - Respiratory Protection Program It is the policy of Mecklenburg EMS Agency to protect the health and safety of its employees by (1) eliminating hazardous exposures where feasible; (2) using engineering and administrative controls to minimize hazardous exposures that cannot be eliminated; and (3) using respiratory protection and other personal protective equipment when the frequency and
- [Employee Handbook](https://www.medic911.com/employee-handbook/) - The Employee Handbook serves to inform and guide employees in regard to the overall purpose of the Mecklenburg EMS Agency, “the Agency”. The Agency is an equal opportunity employer and does not discriminate against employees or applicants in promotion or employment. Positions are filled without regard to race, religion, sex, color, age, national origin, disability,
- [Patient Care Protocols](https://www.medic911.com/patient-care-protocols/) - PATIENT CARE PROTOCOLS BLS MEDIC Patient Care Protocols ALS MEDIC Patient Care Protocols
- [Medical, Dental & Vision](https://www.medic911.com/employee-benefits/medical-dental-vision/) - 2025 MEDICAL, DENTAL and VISION PLANS Medic’s Medical and Dental Insurance is administered by BCBS. You may access your account online at BCBS, call customer service at 1-877-275-9787 (Toll Free). 2025 MEDIC Benefit Brochure Mecklenburg EMS Agency offers employees a choice of PPO and QHDHP Standard & Enhanced (HSA) Plans. Please refer to the following
- [Pay Periods and Holidays](https://www.medic911.com/pay-periods-and-holidays/) - 2025 PAY PERIODS + HOLIDAYS Pay Periods with Holidays 2025 Pay Periods 2025 Holidays
- [Pay Information](https://www.medic911.com/paychecks/) - Medic employees are paid bi-weekly through direct deposit. For a calendar of 2025 pay dates click here 2025 pay periods. If you believe you have any discrepancies with your pay, please contact your direct Supervisor or Scheduling (Scheduling@medic911.com).
- [Risk + Safety](https://www.medic911.com/riskandsafety/) - RISK + SAFETY Vehicle Operations
- [Safety](https://www.medic911.com/risk-and-safety/) - Risk and Safety Policies and Procedures
- [EMT to Paramedic Program](https://www.medic911.com/emt-to-paramedic-program/) - EMT TO PARAMEDIC INCENTIVE PROGRAM Paramedic Incentive Packet with FAQs Flier
- [Medic Store](https://www.medic911.com/medic-store/) - Do You Have the Look? The Medic Store is the place for your in-house Medic apparel needs. Our standard inventory includes Medic hats, beanies, t-shirts, and ear warmers. Looking for specialty items (Polo, Dress Shirt, etc) visit our online store: https://mediccompanystore.tsmgi.net/ Please allow 4-8 weeks for specialty items delivery. Price List Medic Adjustable Hats: $12.00 Medic Fitted
- [Standard Operating Guidelines](https://www.medic911.com/sog/) - STANDARD OPERATING GUIDELINES Standard Operating Guidelines Risk + Safety
- [Open Enrollment, Health Fair and Benefits Information - 2025](https://www.medic911.com/open-enrollment-and-benefits-information-2024/) - 2025 Open Enrollment, Health Fair and Benefits Information Medic is proud to offer multiple benefit packages this year through Mecklenburg County to care for yourself and your loved ones. OPEN ENROLLMENT IS PASSIVE THIS YEAR Open Enrollment will begin Tuesday, October 1st and ends on Wednesday, October 30th . Passive enrollment means if you wish to continue
- [Flex Spending Accounts](https://www.medic911.com/flex-spending-accounts/) - 2025 FSA plan information: A traditional flexible spending account can only be elected if you have the PPO coverage. These pre-tax dollars can be used for eligible medical, dental and vision expenses. For this plan, your funds may only be used for expenses that occur or have a date of service within the current plan
- [FMLA Procedures](https://www.medic911.com/fmla-process/) - Procedures for FMLA To start the FMLA process via WebApps you must be at Post 100 or on the Medic VPN. The link for WebApps is https://webapps.medic911.com/ (type the address into your web browser). WebApps is pre-loaded on computers in the lab and by the employee entrance. Step 1 Complete the FMLA Request Form. The
- [Hazard Communications](https://www.medic911.com/hazard-communications/) - Hazard Communications In order to comply with OSHA’s 29 CFR 1926.59, a written Hazard Communication Program has been established and includes an SDS Master List of Chemicals. Both can be found here: RS 001-4 Hazard Communication Program 2025 – SDS Master List RS 001-4 Attachment A To review Hazard Assessments, click the applicable link
- [Medic Research](https://www.medic911.com/medicresearch/) - Medic Research Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. PediDose T-Recs Pedi-PART PAIN PediDose Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. T-Recs Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus,
- [Driver Training Tools](https://www.medic911.com/driver-training-tools/) - In an effort to provide up to date information on driver training, we have placed multiple tools on this page. These tools can be used by FTO’s, CC’s, and anyone wanting to become more familiar with our driver training program. Backing Safety Intersection Safety
- [FAMILY MEDICAL LEAVE ACT](https://www.medic911.com/family-medical-leave-act/) - The Family Medical Leave Act provides eligible employees of covered employers to take unpaid, job-protected leave for specified family and medical reasons. Employees are entitled to continue their health insurance while on leave, at the same cost they pay when working. When an employee’s FMLA leave ends, the employee is entitled to be reinstated to
- [Modified Duty-Not OJI](https://www.medic911.com/modified-duty-not-oji-related/) - Modified Duty Non-OJI Modified duty is a benefit that may be provided to an employee with a medical need, not OJI related, when jobs are available, and all paperwork is complete. Modified duty assignments are given based on the need and the employee’s restrictions. When we have no jobs available, the injured employee will be
- [On the Job Injuries](https://www.medic911.com/on-the-job-injuries/) - On The Job Injuries (OJI) It is the intention of Mecklenburg EMS Agency, at all levels of the organization, to actively maintain and promote a safe working environment for all employees. When an injury/illness does occur that may be job-related it is the Agency’s responsibility to ensure that the employee receives treatment and to assist
- [Diversity Conference](https://www.medic911.com/diversityconference/) - Learn more about the conference (or register) by visiting char-meckdiversityconference.com Interested in volunteering? Email Rebecca Hamilton at rebeccah@medic911.com Need reimbursement for your conference registration fees? Visit https://www.medic911.com/employee-benefits/tuition-reimbursement/. If you have questions on how the tuition reimbursement program works, email humanresources@medic911.com Other questions? Email PR at PR@medic911.com HOW DO I ATTEND THE CONFERENCE FOR FREE?... Attend
- [Clinical Education](https://www.medic911.com/clinical-education/) - Welcome to Clinical Education The Clinical Education Department is dedicated to providing comprehensive clinical education and training to all of our field and communications employees. This department maintains oversight of the FTO and preceptor programs and maintains continuing education for state and NREMT recertifications. Access the LMS (Learning Management System) ALS Protocols BLS Protocols CPAP
- [Patient Handling](https://www.medic911.com/risk-and-safety/ergonomics-and-patient-handling/) - Patient Handling Trying to decide the best way to safely transport your patient? This policy outlines proper lifting techniques, safe movement of patients, and best practices related to the use of patient moving devices (PMDs). RS 008-1 Patient Handling
- [Vehicle Operations](https://www.medic911.com/risk-and-safety/operating-agency-vehicles/) - Vehicle Operations Agency vehicles are intended for use in the conduct of Agency related business or activities that promote the Agency or facilitate efficiency. Employees that operate Agency vehicles must adhere to Agency policies and procedures to include the following: Maintain a clean motor vehicle record – Upon hire and every 6 months thereafter, MVR’s
- [Shift Bid](https://www.medic911.com/shiftbid/) - Shift Bid 2024 Calendars Guidelines What do I need to know about this year’s Shift Bid process? Learn more by viewing Shift Bid Guidelines. Rankings 2024 Shift Bid Ranking – Updated (Updated 7/15/2024) Airport Shift Bid Rankings NET Shift Bid Rankings Shift Bid 2024 Shift Choices with Paramedic Student Blocks (Updated 7/9/2024) Note: Supervisor assignments will
- [Response Configuration - First Responders](https://www.medic911.com/response-configuration-fr/) - INCIDENT INQUIRIES - Medic employee & first responder feedback This site is meant to provide a space for Medic field employees and first responders to submit questions and comments on Medic responses and/or posting. Please fill out the contact form below with any questions or concerns. All submissions through this portal will be directed to
- [Special Operations Open House](https://www.medic911.com/special-operations-open-house/) - SPECIAL OPERATIONS: OPEN HOUSE JULY 7/26/24 – Friday (A-Shift) / 7/29/24 – Monday (B-Shift) SEPTEMBER 9/26/24 – Thursday (A-Shift) / 9/27/24 – Friday (B-Shift) NOVEMBER 11/22/24 – Friday (B-Shift) / 11/25/24 – Monday (A-Shift) WHAT DO I NEED TO KNOW... The team plans to conduct an assessment for new team members in December of this
- [Court Appearance and Related Requests](https://www.medic911.com/risk-and-safety/courtapprearanceandrelatedrequests/) - Court Appearance and Related Requests NOTE: 2024 updates to The Privacy Rule prevent discussion of any patient care related to reproductive health with any party to include law enforcement, coroners/MEs, and any other legal authority. If you are subpoenaed for a case potentially involving reproductive health, or you are asked to speak to anyone about
- [Medical Physical Ability Test](https://www.medic911.com/medical-physical-ability-test-2/) - Perspective employees and current field employees who have been out on leave (off the truck) for 90 or more days will need to pass the Medic Physical Ability Test, also known as MEDPAT. MEDPAT is designed to simulate the critical physical tasks performed by Paramedics and EMT’s during emergency situations. This test has been designed
- [The Safety Committee](https://www.medic911.com/the-safety-committee/) - The Charter Risk, Health and Safety Committee Charter This charter describes the role and function of the Mecklenburg Emergency Services Agency’s (aka MEDIC) Risk, Health, and Safety Committee (“the Safety Committee) as approved by its Team members Purpose The purpose of the Committee is to improve the safety and health of MEDIC as whole. It
- [The Safety Team](https://www.medic911.com/risk-and-safety-2/) - Maritza Gonzalez - Receptionist and Records Processor Helen Reed - Employee Health Case Coordinator Pamela Jackson - Risk and Safety Specialist
- [Accelerated Paramedic Program](https://www.medic911.com/accelerated-paramedic-program/) - Menu Overview A-Z Process Important Dates FAQs Contact Us Resources Overview Medic is excited to announce the launch of our accelerated paramedic program with the support of Central Piedmont Community College and the Center for Prehospital Medicine. This program is a vital initiative aimed at EMT career advancement. Check out these Incentives! Upon successful paramedic
- [Uniforms](https://www.medic911.com/uniforms/) - When ordering uniforms, please do the following: Please download the Electronic Uniform Requisition Form, fill it out and save it for your records. Email it to uniforms@medic911.com. NOTE THE FOLLOWING WHEN PLACING ORDER: All boot requests should be sent to this email address with a specific style, size, and item numbers. You do not need prior authorization to be
- [Medic Baby](https://www.medic911.com/medic-baby/) - MINI MEDIC BABY ANNOUNCEMENT Have you recently welcomed a new addition? We’d like to celebrate with you! Please fill out the below form so we can send a gift from your Medic family, send an agencywide announcement, or post on social media (all optional)! Eligible – Any children or grandchildren of Medic employees, including adoptions ages
- [Response Configuration](https://www.medic911.com/response-configuration/) - Menu Response Configuration 911 Responses Response Times Is It Safe? Contact Us As Mecklenburg County grows, and the rate of non-emergency 911 calls grows with it, Medic launched an industry-leading approach to prioritize patients with life-threatening emergencies. The Agency’s response configuration went live in April 2023 including changes to what type of resources go to
- [Forms](https://www.medic911.com/forms/) - Empower 401k Plans 401k Plan Highlights 401k Beneficiary Designation Form 401k Address & Name Change Form 401k Goalmaker Election Form 401k Request for Disbursement 401k Request for Hardship Form 401k Service Credit Purchase Form Empower 457 Plans 457 Plan Highlights 457 Beneficiary Designation Form 457 Address & Name Change Form 457 Request for Disbursement 457
- [Clinical Improvement](https://www.medic911.com/clinical_improvement/) - WELCOME TO Clinical Improvement The CI department analyzes data, performs case reviews, provides provider feedback, performs Scope of Practice assessments and provides data for the International Academies of Emergency Dispatch and the American Heart Association. Everything SOP...w Sign Up Info Written Test Prep Info Practical Test Prep Info Extended SOP - How it works 2024 SOP Calendar
- [EMPLOYEE HEALTH](https://www.medic911.com/occupational-health/) - EMPLOYEE HEALTH This section will provide information on topics such as Fit Testing, Respiratory Protection, how to obtain copies of immunizations, TB and PPD Testing. Some things to know: Fit Testing – All field employees and any employee that completes ride time (interacts with patients) are required to be fit tested upon hire, and again
- [PERSONAL PROTECTIVE EQUIPMENT](https://www.medic911.com/personal-protective-equipment/) - PERSONAL PROTECTIVE EQUIPMENT Personal Protective Equipment is used by all of us and can include: Safety Glasses/Goggles, Safety Shoes, Hard Hats, Protective Gear, Gloves, and other items depending on your job and what your exposures are. The Risk and Safety Office is responsible for conducting annual Hazard Assessments to determine what PPE is needed and
- [trecs](https://www.medic911.com/trecs/) - Hello everyone, I hope you’re well and staying warm. We have some exciting news! A pilot study, Treating Respiratory Emergencies in Children Feasibility Study (T-RECS), was just awarded funding from the National Institute for Child Health and Human Development (www.ohsu.edu/t-recs). The aims are to (1) develop and produce a prehospital checklist for a treatment bundle
- [FTO Assessment Survey](https://www.medic911.com/fto-assessment-survey/) - Please enable JavaScript in your browser to complete this form.Date:Name of FTO *FirstLastHow would you rate the overall performance of your FTO?ExcellentGoodFairPoorPlease provide comments to support your answer:How would you rate your FTO's ability to communicate clearly and effectively?ExcellentGoodFairPoorPlease provide comments to support your answer:Was instruction by the FTO easy to follow?YesNoPlease provide comments to
- [Worker Pension Fund](https://www.medic911.com/worker-pension-fund/) - Firemen’s and Rescue Squad Workers’ Pension Fund – An additional pension fund is also administered by the Retirement Systems Division of the NC Department of State Treasurer. You can receive a $170 monthly payment at retirement for contributing $10 per month for 20 years, or a maximum of $2,400. You can begin receiving the benefit at
- [Wellness Resources](https://www.medic911.com/stress-management/) - Crisis Resources Employee Referred Mental Health Providers Map of Resources Crew Care
- [Subpoenas, Depositions, and Related Requests](https://www.medic911.com/subpoenas-depositions-and-related-requests/) - As a provider, you may be asked to attend a court hearing, deposition, and/or simply speak to an attorney about a patient or scene. All such requests should come through risk and safety. If at anytime you receive a Medic related request for deposition, subpoena, a request from an attorney, or any patient/scene related requests, please connect with a
- [STAR Method](https://www.medic911.com/star-method/) - THE STAR METHOD The STAR method is a structured manner of responding to a behavioral-based interview question by discussing the specific situation, task, action, and result of the situation you are describing. Situation: Describe the situation that you were in or the task that you needed to accomplish. You must describe a specific event or situation,
- [Standards of Behavior](https://www.medic911.com/standards-of-behavior/) - Developed for Medic Employees, by Medic Employees Core Values Compassion (C) – a deep feeling for and understanding of others without regard to race, age, creed, or social standing. The desire to identify with or sense something of another’s experience; a precursor of caring. This includes kindness, generosity, forgiveness, caring, friendship, love and sharing toward all
- [Retirement Plans](https://www.medic911.com/retirement-plans/) - Now that you are part of the North Carolina Retirement System under the Local Government, you are eligible for many Retirement Savings Plans. Please visit the below links to learn more about each benefit that is offered. NCLGRS (North Carolina Local Government Retirement System) Prudential 401k, Roth and 457 Plans ICMA 457 Plan NCAR&EMS Worker
- [Retiree Medical Insurance](https://www.medic911.com/retiree-medical-insurance/) - Retiree Medical Insurance Retiree medical insurance is available for the employee and their dependents. Cost will depend on age of retiree and length of service with EMS at the time of retirement. Retirees under age 65 with 10 but less than 20 years of qualifying service with Mecklenburg EMS and/or military time credited to the NCLGERS have
- [Research Studies](https://www.medic911.com/research-studies/) - Updated content coming soon!
- [Professional License Requirements](https://www.medic911.com/professional-license-requirements/) - Medic requires Paramedics, EMT-Bs, and Telecommunicators to maintain their professional licensure, registration and/or certification. For information from the NCOEMS, please click here.
- [Performance Pay](https://www.medic911.com/performance-pay/) - As a high performance EMS Agency, Medic is dedicated to continually improving patient care. This Agency tracks numerous key indicators that are proven to directly impact the quality of care our patients receive. When we focus on the patient and on these key indicators, patient care and Medic’s ability to serve the community improves. Performance
- [Performance Improvement Progressive Discipline](https://www.medic911.com/performance-improvement-progressive-discipline/)
- [Performance Evaluations](https://www.medic911.com/performance-evaluations/) - Medic is committed to communicating with the employees about their performance and goals. The performance evaluation is the tool used to assess, guide, and manage the employee’s development. Every employee receives a performance evaluation from their immediate supervisor annually. The evaluation is based on the employee’s job description and may include goal setting and a
- [Paid Time Off](https://www.medic911.com/paid-time-off/) - Sick Time The Agency recognizes you may occasionally need time away from work due to illness or injury. This policy allows you an opportunity to earn credit hours to offset any financial loss you may encounter. As an 8 hour shift employee, you immediately begin earning 3.69 hours of sick leave on a bi-weekly basis
- [NCLGERS](https://www.medic911.com/nclgrs/) - Local Governmental Employee’s Retirement System (NCLGERS) – All full-time Agency employees are automatically contributing members of the North Carolina Local Governmental Employee’s Retirement System (NCLGERS) and begin to earn service credit the first day of employment. Employee contributions of 6% are deducted from paychecks. Agency contributions of 10.17% are also deposited on behalf of the employee each month
- [NCAR&EMS](https://www.medic911.com/ncarems/) - NC Association of Rescue & EMS – Medic pays for your membership. http://www.ncarems.org/ NCAR & EMS offers an Accidental Death Benefit of $20,000 and an additional amount of $3,000 from American Income. Natural Death Benefit of $1,000. Scholarships are available for members and their children. NCAR & EMS also offers a Prime Vision 2000 Plan for your
- [NC State Prudential](https://www.medic911.com/nc-state-prudential/) - 401K, ROTH, 457 Plans 401k Retirement Savings Plan The 401k plan is available to all regular employees who are participating in the local governmental retirement system. 401K_Highlights 457 Highlights The Agency will contribute up to 5% of an eligible employee’s gross annual compensation into the regular 401(k) (the 5% match is in combination with both
- [Medic](https://www.medic911.com/medic/) - Welcome to your My Medic page. To the left you will find the tools you need to help you succeed as an employee at Medic. You will find Medic’s Standards of Behavior as well as policies and procedures, an employee suggestion section and many other guidelines to help you along the way. Please click here
- [Health Matters](https://www.medic911.com/medconnect/health-matters/) - On-Site 24/7 Fitness Facility In support of employees’ efforts to improve or maintain their health, Medic maintains exercise equipment for employees to use on their own time, at their own risk. Flu Shot Program The flu is highly contagious and can be deadly. The flu can make healthy individuals seriously ill and threaten the life
- [LOCK OUT/TAG OUT AND SHORELINES](https://www.medic911.com/lock-out-tag-out-and-shorelines/) - The purpose of the following is to establish the minimum requirements for energy control devices. Shorelines are the #1 used source of energy and therefore require special attention. These policies explain who the responsible parties are and safety procedures for controling energy sources. Policy and Procedure for Lock Out-Tag Out Policy and Procedure for
- [LMS](https://www.medic911.com/lms/) - Link to Learning Management System (LMS) / Success Factors
- [Life Insurance & Disability](https://www.medic911.com/life-insurance-disability/) - Medic pays for the full cost of your Agency provided Life and AD&D Insurance, Short Term Disability, and Long Term Disability. Life and AD&D Insurance – CIGNA – Mecklenburg EMS Agency and Mecklenburg County participate in a group life insurance plan administered by CIGNA. Mecklenburg EMS Agency pays the full cost of the premium for individual coverage for
- [Leave of Absence](https://www.medic911.com/leaves-of-absence/) - The Agency recognizes that sometimes circumstances require employees to be off work for compelling reasons. The Agency will grant leave to employees for good and sufficient reason. Leave of Absence Guidelines Revised 2/1/2010 Type of Leave Eligible for Leave Maximum Time Administrative Leave After first 90 days of employment (In some circumstances may be granted
- [Interview Preparation](https://www.medic911.com/interview-preparation/) - When the time comes for a job interview, most candidates are bound to get butterflies. It’s only natural, no matter how prepared you are. However, one way to feel more in control during the interview process is by slightly turning the tables. This starts with serious preparation, and continues with conducting an interview of your
- [Incentives and Recognition](https://www.medic911.com/incentives-and-recognition/) - As a high performance EMS Agency, Medic is dedicated to continually improving patient care. When the Agency focuses on the patient and on providing excellent patient care, Medic’s ability to serve the community improves. Recognizing and rewarding employees and providing excellent patient care go hand in hand. Medic understands the value of rewarding and recognizing
- [ICMA 457 Savings Plan](https://www.medic911.com/icma-457-savings-plan/) - ICMA 457 Retirement Savings Plan This deferred compensation plan is available to all regular employees who are participating in the local governmental retirement system. Employees may contribute up to $18,000 per year; of annual pay on a pre-tax basis. There is a withdrawal provision for unforeseeable emergencies. The plan also allows a catch-up provision of
- [Hungry Heroes](https://www.medic911.com/hungry-heroes/) - Hungry Heroes starts at 3p. Dates vary. To learn more or stay abreast of the latest news, food vendors or other information, email PR@medic911.com Dates coming soon!
- [Health Savings Account](https://www.medic911.com/health-savings-account-2/) - What is a Health Savings Account (HSA)? A Health Savings Account (HSA) is an account that you can defer pre-tax (via payroll deduction) or post-tax dollars into to save for future eligible medical, dental and vision expenses. You control the money in your HSA and it can be used it to pay for eligible expenses
- [Funeral Announcement](https://www.medic911.com/funeral-announcement/) - Fill out the below form to announce the death of a loved one. Please note: All announcements must have a department head or manager approval prior to submitting this form. Only full or part-time employees can submit information about their family members. Questions? Email PR@medic911.com. Please enable JavaScript in your browser to complete this form. Name *
- [Faces](https://www.medic911.com/faces/) - Select different departments using the dropdown below: [connections category='12' enable_search='TRUE' enable_category_select='TRUE']
- [Exposure Control](https://www.medic911.com/exposure-control/) - MEDIC is committed to providing a safe and healthy work environment for our entire staff. In pursuit of this endeavor, the following exposure control plan (ECP) is provided to eliminate or minimize occupational exposure to blood borne pathogens in accordance with OSHA standard 29 CFR 1910.1030, “Occupational Exposure to Blood Borne Pathogens.” Exposure Control Plan
- [EMS System Situation Report](https://www.medic911.com/ems-system-situation-report/) - For Official Use Only EMS SYSTEM SITREP: Normal Operations Thanksgiving Day Parade, Thursday, November 28th, 09:00 step off N. Tryon St from 11th to Stonewall Medic will have a unit in the parade! No dedicated coverage is planned at this time Panthers vs. Redskins, Sunday, December 1st 13:00 kickoff Medic will operate one UTV in area
- [Employee Suggestions](https://www.medic911.com/employee-suggestions/) - The Agency encourages employees to present to management constructive suggestions for the improvement of operations. The Agency recognizes all employees whose suggestions are submitted and accepted. Constructive suggestions by employees should be emailed to: humanresources@medic911.com . The Human Resources Department will receive all suggestions and will respond in a timely manner. Examples of eligible suggestions
- [Employee Benefits](https://www.medic911.com/employee-benefits/) - Welcome to your Benefits information section of the extranet! You will find information here about the specific benefits that Medic offers. Medic offers a comprehensive benefits package. For most of our benefits, Medic partners with Mecklenburg County. Medic has also been able, when appropriate, to enrich the package by adding additional benefits. Both Medic and
- [Email](https://www.medic911.com/email/) - Medic Webmail
- [EAP (Employee Assistance Program)](https://www.medic911.com/eap-employee-assistance-program/) - Employee Assistance Program (EAP) Public Safety EAP The Public Safety EAP is a company-funded benefit that offers exciting benefits designed to help every employee grow and succeed both personally and professionally. All matters are strictly confidential. Vist http://www.PublicSafetyEAP.com to login or call 888-327-1060. Besinger, DuPont & Associates (BDA) EAP This service is provided at no additional cost to you
- [E-Pro Scheduler](https://www.medic911.com/e-pro-scheduler/) - Access your time card, schedule, and vacation/sick leave accrual by clicking the link above.
- [Dr. Swanson's Memos](https://www.medic911.com/dr-swansons-memos/) - Updates coming soon!
- [DRG Resources](https://www.medic911.com/diversity-resource-group-drg/drg-resources/) - Diversity Resources Have you ever found yourself needing resources that might be helpful when dealing with certain diversity-related issues in our community? Or desiring a resource you can share with a patient or patient’s family member? Have you ever just perhaps wanted to know more about a particular facet of our community population that perhaps
- [DRG Events](https://www.medic911.com/diversity-resource-group-drg/drg-events/) - DRG Events Check here for the latest DRG events that we are participating in or hosting! This is also where you can find information on our upcoming meeting schedule and a great place to find out how you can come out and meet us in person!! Meeting Schedule The DRG meets once a month, usually
- [Diversity Resource Group (DRG)](https://www.medic911.com/diversity-resource-group-drg/) - Welcome to the Diversity Resource Group’s home page! DRG Purpose The purpose of the Diversity Resource Group (DRG) is to enable Mecklenburg EMS Agency to be a model diverse organization by being a resource for employees while providing education and support. We would like to build a bridge between what most people think of as “diversity training”
- [Dispatch Stories](https://www.medic911.com/416-2/) - To learn more about how to write a story, use this outline. Send relevant photos to PR@medic911.com To submit a story, fill out the form below. Questions? Email PR@medic911.com
- [Contact Learning & Development](https://www.medic911.com/contact-learning-development/) - To contact the Medical Services Department, you may email or call the following: Heather Smith, Heathers@medic911.com Russel Hancock (Education and Quality Specialist – Communications), Russellh@medic911.com EQS, EQS@medic911.com
- [Compensation](https://www.medic911.com/compensation/) - The Agency is committed to providing competitive pay that reflects the full spectrum of experience and performance. Medic is committed to performance-based pay. The market-based pay program reflects the competitive pay practices of the different industries and regions in which we compete.
- [Communication Form](https://www.medic911.com/communication-form/) - To send an email agency-wide, fill out the form below. Please note: regular email distribution business hours are M-F, 0700 – 1700. Please enable JavaScript in your browser to complete this form. – Step 1 of 2 (Check to? to? ***Important Notice*** Please provide the PR team with at least 24 hours’ notice for
- [COBRA](https://www.medic911.com/cobra/) - Your group health and/or dental insurance may be continued after you terminate employment with Medic for up to 18 months through COBRA. Former employees must elect coverage within 60 days of initial notice and submit payment for 102% of the premium costs of the plan within 45 days.
- [Aflac](https://www.medic911.com/aflac/) - Contact Tina Blue at 704-467-5257 or tina_blue@us.aflac.com directly or go to www.aflac.com to set up a new policy, cancel a policy, or file a claim. Aflac is different from health insurance; it’s insurance for daily living.Major medical pays for doctors and hospitals. Aflac is insurance for daily living. It pays cash benefits directly to you, unless otherwise assigned, to help with
- [ADMINISTRATIVE PERFORMANCE REVIEW TOOL](https://www.medic911.com/administrative-performacne/) - Medic Employees – In an effort to improve performance alignment with Agency strategic objectives and goals, we are implementing a change in strategy on how performance reviews are processed. This change has already been completed for individuals that receive an Administrative Performance Review Tool and is now being applied to all employees receiving an Operations
- [CPM Evaluation](https://www.medic911.com/cpm-evaluation/) - Please enable JavaScript in your browser to complete this form.NameFirstLastPosition *EMTParamedicOn a scale of 1 to 5, with 5 being the highest, please rate your overall experience during CPM *Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 51-poor 2- below average 3-average 4-above
- [Siren Request Form](https://www.medic911.com/extranet-home/siren-request-form/) - For more information, please contact Ute Dorflinger at uted@medic911.com. Siren Request Form Please enable JavaScript in your browser to complete this form. Date of Request * Requester's Name (Subject Matter Expert) * Department / Team * Authorizing Mgr / DD's Name * Proposed Deadline *Needs Immediate AttentionNeeds “First Available” AttentionApplicable for Quarterly Inclusion Update Select One
- [Tuition Reimbursement](https://www.medic911.com/employee-benefits/tuition-reimbursement/) - As a part of the comprehensive benefits package, Medic provides tuition assistance for employees who enroll in academic course work or attend work-related seminars/conferences not mandated by the agency. This is a fiscal year benefit (July 1st of the current year – June 30th of following year). To see if you qualify, see policy below. Tuition Reimbursement Policy
- [Employee Discounts](https://www.medic911.com/employee-discounts/) - Lots of local businesses offer Medic employees discounts to reward their hard work each day on the job. Please, help our list grow! If you know of a business that offers Medic employees a discount, but it isn’t here, or a business that wants to sign up for our discount program, please contact Lester Oliva
- [Patient Records](https://www.medic911.com/patient-records/) - PATIENT RECORDS To assist with your request for records, we have answered some of the most commonly asked questions below. How do I request records? You request records by completing the Patient Care Report Release Form. If you are requesting a record and you are not the patient, you must provide the applicable “Required Documentation”
- [Commendations](https://www.medic911.com/commendations/) - 2023 January February March April 2022 January February March April May June July August September October November December
- [Compensation Policies](https://www.medic911.com/compensation-policies/) - Compensation Policies Medic has established guidelines and policies to promote fair and equitable pay practices. For detailed information on the compensation policies, refer to the following policies located in the employee handbook: Click here to view the complete Medic Employee Handbook 5.1 Employee Classification 5.2 Employee Reassignment 5.5 Call and Remote Access Pay 5.6 Overtime
- [Dispatch - Performance Pay](https://www.medic911.com/dispatch-performance-pay/)
- [Teleworking Resources](https://www.medic911.com/teleworking-resources/) - Teleworking Resources Welcome to Medic’s Teleworking Resource page. Telework Policy Telework Agreement How To Connect to the VPN Office Etiquette Standards of Behavior Teams Quick Start The Art of Logging In
- [2023 Benefit Plan Info](https://www.medic911.com/employee-benefit-plan-info/) - For the 2020-2021 plan year, please click on the below links for resources and communications of information that Human Resources has prepared: 2021 Medic Benefits Brochure Benefits In-Service 2021 Updated (WIDESCREEN) Final Holidays & Pay Periods 2022 Holidays 2022 Pay Periods – Holidays (003) Website to check prescription drug exclusions: https://www.caremark.com/wps/portal?ALT_AUTH=Y Please click here to
- [Calling 911 in Mecklenburg County - How it works & what to expect](https://www.medic911.com/emergencyresponseinfo/) - Menu Know Your 911 System Response Configuration FAQ Submit Your Feedback Know your 911 System Mecklenburg County’s emergency medical system includes many moving parts etc… Si necesita un representante que habla español, llame al 704-943-6400 o envíe un correo electrónico a pfs@medic911.com para obtener ayuda. Payment Options Pay Online & Set Up User Account – By setting
- [Learning + Development](https://www.medic911.com/learning-and-development/) - Medic provides ongoing training opportunities throughout the year for the field and communications employees. Employees are paid for the time spent in training and participating in the training allows them to maintain their certification at no personal expense. Continuing education is accomplished through a variety of formats, including; lectures, simulations, cadaver labs (for field employees),
- [Stars of Life](https://www.medic911.com/stars-of-life/) - Medic Employees Receive National Recognition In February 2020, three employees were selected by their peers as Stars of Life, an annual national award sponsored by the American Ambulance Association. This award recognizes EMS professionals who stand out among their peers for reasons that include acts of heroism, life-saving patient care, unparalleled compassion, and outstanding leadership
- [TEMPUS](https://www.medic911.com/tempus/) - Tempus Monitor Deployment Roll-Out Academy Library: Tempus Videos Post questions and needs to the Yammer Community – “Medic Tempus FAQ” – Tempus Feedback 5-31-2022 Questions: SharonT@Medic911.com
- [HR Resources](https://www.medic911.com/hr-resources/)
- [Staffing](https://www.medic911.com/staffing/)
- [COVID19](https://www.medic911.com/covid19/) - COVID19 Resources Can’t find what you are looking for? Please email PR@Medic911.com. Thanks! REMINDER DECEMBER 2021: Are riders allowed? Non-essential riders are NOT currently allowed (family, friends, etc.). Essential riders ARE allowed. They include children who cannot be left alone, minor patients (two (2) riders allowed), patients having a baby (two (2) riders allowed) a
- [Dispatch - OPERATIONS UPDATES](https://www.medic911.com/operationsupdates/) - OPERATIONS ROUND UP 1/26/2022 February Mandatory Overtime Memo Winter Weather January 21-22 OVERVIEW Winter Weather Truck Tips OPERATIONS ROUND UP 1/13/2022 Updated patient protocols were released this month and are available here. New equipment is now on the trucks! Read the New-Equipment-Memo. If you are having a hardship fulfilling Mandatory Overtime, you may now giveaway
- [Telehealth](https://www.medic911.com/telehealth/) - FAQs Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
- [Funeral Announcements](https://www.medic911.com/funeral-announcements/) - Please enable JavaScript in your browser to complete this form. Name * First Last Job Title * Email * Phone * Deceased Relative's Name * Employee Relationship to the Deceased *BrotherBrother-In-LawChildFatherFather-In-LawGrandchildGrandparentMotherMother-In-LawSisterSister-In-LawSpouseStepbrotherStepchildStep GrandparentStep ParentStepsister Date of Relative's Passing Funeral Services Information Relative's Employee (If Funeral Home Name Service Date Service Time Address Address Line 1 Address
- [Marvlis 4 Video Tutorial & PDF Guide](https://www.medic911.com/marvlis4/) - MARVLIS 4 VIDEO + PDF GUIDE You can download this quick reference guide. PDF Guide Please provide feedback to Scott. If you have a screenshot, please text them to 980-214-7830. Include your name and Medic unit number. Thanks!
- [Human Resources](https://www.medic911.com/human-resources/) - For HR related questions, please email humanresources@medic911.com.
- [QI Department Article 060121](https://www.medic911.com/qi_dept_060121/) - Determining Precedent in Unprecedented Times The Quality Improvement (QI) department at Medic participates in research efforts, data collection, and analysis to understand our Agency’s needs and influences, and applies process improvement methods to maintain, expand or improve our operations. We track critical data points to understand how both internal and external changes affect our operations,
- [HIPAA](https://www.medic911.com/hipaa/) - HIPAA Medic is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). Sharon Taulbert, Deputy Director of Professional Services, is the Agency’s Facility Privacy Director. You can find detailed information on various policies related to HIPAA and Privacy by visiting the Employee Handbook. Reporting Privacy Concerns You can raise your concerns without
- [Patient Portal](https://www.medic911.com/patient-portal/) - PATIENT PORTAL Please fill out this form to provide additional billing information for your account. Your call number can be found on your statement. If you are having trouble locating your call number, please call 1-888- 363-2723. Please enable JavaScript in your browser to complete this form. Date of Service * Call Number * Transport
- [Our Departments](https://www.medic911.com/our-departments/) - Menu Field Ops 911 Dispatch Logistics Special Ops IT Performance Improvement Fleet / Facilities HR PR Finance / Billing Field Operations Over 300 EMTs and Paramedics make up Medic’s Field Operations team. These care providers go through an intensive hiring process and continuous clinical education, subsequently producing some of the best patient outcomes in the
- [Meet DRG's Members](https://www.medic911.com/diversity-resource-group-drg/meet-drgs-members/) - Current Active Members Brandis Ridenhour: Relief Operations Supervisor / Committee Chair Jose Gonzalez: Operations Supervisor / Committee Co-Chair Pamela Jackson: Risk & Safety Specialist / Committee Secretary Mian Baker: Paramedic Crew Chief Chris Brown: Communication Specialist with CMED Rebecca Hamilton: Support Services Associate Jeff Lineberger: Operations Support Technician Christine Ranjit: Basic Emergency Medical Technician Gary Rizzo: Basic Emergency Medical Technician with
- [Dispatch - Q & A](https://www.medic911.com/dispatch-q-a/) - Tell us about yourself, Lester Bailey – Medic’s new HR Training and Development Generalist. Where are you from? I was born in Orlando, Fl and raised in a small town called Winter Garden, west of Orlando. Tell us about your educational background. I began my EMT-Basic Training in the fall of 2007 at Valencia
- [DISPATCH - DEPARTMENT OVERVIEW: OCCUPATIONAL HEALTH](https://www.medic911.com/dispatch-department-overview-occupational-health/) - incident investigations Incident investigations are important. They help identify where a problem may exist, where training is needed and/or where failure may have occurred. In the upcoming months, the Risk & Safety Specialist and the Occupational Health Nurse will be expanding their knowledge of causation related to reported incidents. This will include training on identification
- [Agency Presentations](https://www.medic911.com/agency-presentations/) - Access the Agency's official PowerPoint template and approved photo library here. If you have any additional needs or questions contact PR@Medic911.com. Thank you!
- [Dispatch - Risk and Safety department overview](https://www.medic911.com/dispatch-risk-and-safety-department-overview/) - Risk and Safety Waste Reduction Initiative With the onset of Covid19, the Risk and Safety department has identified the need to adjust its processes. Most recently, Risk & Safety Specialist Pamela Jackson identified waste within the subpoena process that included supply and time. In an effort to reduce the identified waste, Pamela revisited the process
- [Dispatch - Free Remote Learning Opportunities](https://www.medic911.com/dispatch-free-remote-learning-opportunities/) - Mecklenburg County is offering free remote learning opportunities for the children of Full-time Mecklenburg County/Library/Medic Employees. The locations will offer small group focused learning environments, for students in Kindergarten through 5th grade, where students will complete their academic work during the school day. Enrichment activities will be offered outside of the school day. All CDC
- [Dispatch - From joe's desk](https://www.medic911.com/dispatch-from-joes-desk/) - Upcoming Budget PrioritieS, OCTOBER 2020 This past week the Director’s Team (Sharon, Jon, Shelly, Jeff and myself) met virtually with two of our Agency oversight committees. These committees are comprised of senior leaders from Mecklenburg County, Atrium Health and Novant Health. Each plays a significant role in driving, supporting and advocating for the Agency’s needs.
- [Dispatch - CrewCare Annual Report](https://www.medic911.com/dispatch-crewcare-annual-report/) - After a year of data collection, the first annual CrewCare report brings insight into findings on emergency responder stress as it relates to (but not limited to): Burnout Mental well-being Sleep Support networks In this webinar, epidemiologist Morgan K. Anderson provides an in-depth look at the results of this project and how it can
- [Virtual Health Fair 2020 Vendor Information](https://www.medic911.com/virtual-health-fair-2020-vendor-information/) - For a list of all benefits and vendors that provide services to Medic, please review the 2021 Benefits Brochure. Vendors are in alphabetical order: AFLAC- Meck EMS Agency - Medic Flyer Atrium Health 2019 Preventative Care Guide Request for Physician Form Urgent Care Listing Advance Directives Overview Flyer Sign up for Advance Directive
- [Dispatch - Health Fair](https://www.medic911.com/dispatch-health-fair/) - Biometrics will not be required this year and the health fair will be held virtually. You will still have access to onsite flu shots at Medic from 10/12 to 10/15. Please visit the Health Fair & Benefit Info website for all your 2021 benefits information and to make an appointment for the flu shot. Click
- [Dispatch - Doc Swanson](https://www.medic911.com/dispatch-doc-swanson/) - Supraglottic Device Change As you are aware, we have recently completed a field trial with our first responder partners with the Charlotte Fire Department of a different supraglottic airway device (SGD). Based on the results of that trial and additional reviews of the product, we will be changing our supraglottic device to the i-gel®. Results
- [Dispatch - Operations](https://www.medic911.com/dispatch-operations/) - Add Your Heading Text Here Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
- [Dispatch - CPCC](https://www.medic911.com/dispatch-cpcc/) - Take advantage of these CPCC class offerings. To register and get the fee waived, call 704-330-4223, option 2. For more information, email David Bailey at david.bailey@cpcc.edu >>Go Back to eDispatch
- [Dispatch - Road Closure](https://www.medic911.com/dispatch-road-closure/) - Due to the extensive construction at Charlotte Douglas International Airport, Medic crews responding to the airport and asked to access the airfield via Field Gate 80 have had significant trouble locating the access point to the gate. Please use the following route to access Field Gate 80 on Rental Car Rd. Please use caution in
- [Dispatch - Department Overview, Logistics](https://www.medic911.com/dispatch-department-overview-logistics/) - AHA MOMENTS - Ronnie cunningham (logistics manager) Over the last six months, yes it has been six months since COVID struck, we’ve had many “AHA” moments. Not just when Coca-Cola delivered 650 cases of delish AHA, but when we realized life in Logistics would forever change. AHA Moment #1: COVID was more than breaking news.
- [Dispatch - Feed the Frontline](https://www.medic911.com/dispatch-feed-the-frontline/) - Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
- [dispatch - sleep study](https://www.medic911.com/dispatch-sleep-study/) - Medic is beginning enrollment for a new research study to determine the impact of a sleep health and fatigue training on clinician sleep health. This study is being conducted by researchers from the University of Pittsburgh and all responses will be confidential. As part of your participation in this study you will receive online sleep
- [Dispatch - CPAP](https://www.medic911.com/dispatch-cpap/)
- [DISPATCH e-NEWS](https://www.medic911.com/dispatch-e-news/) - Welcome to the new and improved Dispatch! Important operational changes within the agency are increasing rapidly due to COVID. To improve the timeliness of the information we distribute, PR is testing out a weekly e-newsletter format instead of the traditional, bi-weekly printed and emailed pdf version. The eDispatch will be sent directly to your agency
- [Dispatch - Promotion: Nick Heasley](https://www.medic911.com/dispatch-promotion/) - Please join the Clinical Improvement Department in congratulating Nick Heasley as the newest Clinical Improvement Analyst. Nick started at Medic in 2011 where he quickly excelled as a Crew Chief then a Field Training Officer. In 2018 Nick received the prestigious honor of being selected as one of Medic’s Stars of Life. During his nomination
- [Dispatch - Billing Department Overview](https://www.medic911.com/dispatch-billing-department-overview/) - BILLING DEPARTMENT OVERVIEW BY Derek Gray and Shelly Miller Since its creation in 2011 the Revenue Cycle Department’s primary mandate was to improve overall performance of the department by offering better customer service, increase cash collections, and more efficient and effective process and procedures. As a publicly funded entity, this must be a constant focus.
- [Dispatch - HR DEPT. OVERVIEW 7.2020](https://www.medic911.com/dispatch-hr-dept-overview-7-2020/) - RE-ASSESSING HOW WE ASSESS For two fiscal years in a row, Medic has focused on three strategic objectives. Improve the value of our services Identify and reduce waste (of time, resources, and money) Utilize the new workspace to improve the employee experience The Human Resources department contributed to all three of these strategic objectives while
- [TELEMEDICINE](https://www.medic911.com/occupational-health/telemedicine/) - Get injury care where you are, when you need it. Concentra Telemed is the new, easy way to get treatment for work injuries. Using your smartphone or computer, you can talk to a licensed clinician who will diagnose and treat your injury right away via a video visit. You don’t have to drive to a
- [Corporate Compliance](https://www.medic911.com/extranet-home-old/corporate-compliance/) - Medic’s Corporate Compliance Program provides guidelines to follow whenever an employee is faced with questions of ethics or good business practices. It is designed to prevent fraud, abuse, and waste. The program affirms the Agency’s commitment to fair and ethical business practices and promotes adherence to applicable laws. Corporate Compliance online course Directions for Completing
- [Patient Privacy](https://www.medic911.com/patient-privacy/) - Notice of Privacy Practices Brochure Notice of Privacy Practices Brochure – Espanol Nondiscrimination Statement Request for Amendment or Correction to Health Record
- [Communication Request Form](https://www.medic911.com/extranet-home-old/communication-request-form/) - Please enable JavaScript in your browser to complete this form. - Step 1 of 2***Important Notice*** Please provide the PR team with at least 24 hours’ notice for all communication requests. This allows time to properly schedule and prepare your message. Exceptions: Urgent communications - those involving time-sensitive matters where a delay would negatively impact
- [Situation Report](https://www.medic911.com/extranet-home-old/situation-report/) - For Official Use Only EMS SYSTEM SITREP: Normal Operations Under Construction, will return soon. Future Events ​OPERATIONS Main Page This web-page is the property of Mecklenburg EMS Agency (MEDIC) and is provided solely to facilitate coordination and planning. It may not be disclosed outside this agency without the express authorization of Mecklenburg EMS Agency (MEDIC) and M.W.
- [Tobacco-free Tools](https://www.medic911.com/tobacco-free-tools/) - Discount programs are available to all CIGNA members through the Healthy Rewards Program. Check out the programs by accessing those and all the other Healthy Rewards discounts on www.mycigna.com Not a Cigna member? Visit Nurse Claudia for more information. Live better and live longer! 20 minutes after you quit, your blood pressure has already decreased, your
- [Business Card Orders](https://www.medic911.com/extranet-home-old/business-card-orders/) - To order business cards, please fill out the form below. OTHER IMPORTANT INFO Business cards are ordered at the end of the month. Delivery takes about 30 days You will recieve and email when your cards have arrived The business card will have the following numbers listed: Phone: 704-943-6000 Fax: 704-943-6001 If you want your
- [Extranet Login](https://www.medic911.com/extranet-login/) - [MO_SAML_FORM]
- [Search Results](https://www.medic911.com/search_gcse/) - Search Results
- [Special Operations](https://www.medic911.com/special-operations/) - Major incidents can occur at any time and any place. The Special Operations Division was created by MEDIC to help manage the Agency’s specialized assets and provide prehospital emergency medical care in non-traditional environments such as multiple patient incidents, special events, and specialized law enforcement operations. Special Operations Technicians Responsible for maintaining the Agency’s Mass
- [MEDIC 911 OVERVIEW](https://www.medic911.com/about-medic-overview/) - Medic operates the busiest 9-1-1 Emergency Medical Services (EMS) agency in the state of North Carolina. Contrary to popular belief, Medic is more than just an ambulance service. From SWAT, medical research and the latest in prehospital medical training and equipment, Medic is among the nation’s top 1% of EMS agencies in terms of positive outcomes for Cardiac Arrest victims.
- [Impacting Lives](https://www.medic911.com/survivor-stories/) - Every day, the men and women of Medic impact patients’ lives. Below, Medic features former patients who are willing to share their stories of courage and survival.
- [My Medic Login](https://www.medic911.com/my-medic-login/) - [MO_SAML_FORM]
- [MedConnect](https://www.medic911.com/medconnect/) - The Agency strives to create a safe and healthy work environment and seeks to promote the health and welfare of its employees. The Agency recognizes the importance of Mind, Body, and Spiritual wellness as it pertains to job performance and overall quality of life. Mecklenburg EMS Agency promotes many wellness, disease prevention, and care management activities, such as: Programs
- [Education](https://www.medic911.com/community-education/) - To be one of the nation’s leading EMS providers, Medic has to be on the cutting edge of technology, research and development to CPR Instruction. Medic houses one of the County’s top-notch EMS training facilities, it’s Simulation Center; where our Paramedics and EMTs stay up-to-date on the latest advances in prehosptial medical care. From Pediatric Research Collaboraitve to
- [COOLING TIPS](https://www.medic911.com/cooling-tips/)