# Emergency Medical Services Charlotte NC | Medic 911

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Medic911 | Mecklenburg EMS Agency

## Sitemaps

- [XML Sitemap](https://www.medic911.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Pages

- [Homepage](https://www.medic911.com/): Our Mission To save a life, hold a hand and be prepared to respond in our community when and where our patients need us. Billing & Payment Record Requests Search Employment Opportunities Learn CPR Schedule Non-Emergency Transport Reserve Standby Unit for Events About Us Mecklenburg EMS Agency (also known as Medic) operates the busiest EMS
- [About Us](https://www.medic911.com/aboutus/): ABOUT US Menu Structure & Funding Agency Leadership Response Configuration Annual Report Agency Departments Structure & Funding Structure – Medic is governed by an Agency Board of Commissioners, which is appointed by the Mecklenburg Board of County Commissioners. The Agency Board members are comprised of senior leaders from Atrium Health, Novant Health and Mecklenburg
- [Careers](https://www.medic911.com/careers/): CAREERS Menu Why Medic? Apply Today Why Live Here? FAQs Patient Protocols Why Medic? Incentives Education Cutting Edge Clinical Excellence Upward Mobility Competitive Compensation Medic offers competitive compensation packages (starting at $20 per hour for EMTs and $25 per hour for Paramedics and Telecommunicators + more with experience) to include annual performance increases and
- [Night of Honor](https://www.medic911.com/nightofhonor/): Join Medic as we celebrate the past year and recognize employees who have reached milestones in their EMS career! Designed to showcase outstanding employees for valor, innovation, years of service and other noteworthy accomplishments, the Night of Honor promises to be a great time for Medic employees and their loved ones. Medic Night of HonorSeptember
- [Records Request](https://www.medic911.com/recordsrequest/): Record Requests Attorneys Enforcement Agency Patient + Non-Attorney Required Documents Processing Times Additional Information Contact Us Attorneys – Record Requests Attorney Requests for Record and Bills All incoming requests for records to include Itemized Bills, must be submitted exclusively through https://chartswap.com/ NOTE: Records and bills may be sent separately. To process and release medical records, we require one of
- [Careers1](https://www.medic911.com/careers1/): Careers. As the busiest EMS agency in North Carolina, our employees thrive in a fast-paced, high-performance environment built on teamwork, purpose, and clinical excellence. Every role plays a critical part in helping us deliver some of the best emergency medical care in the country. Join the Team. Answer the call – Each role is different,
- [EMT](https://www.medic911.com/emt/): EMT. At Medic, EMTs are a vital part of our tiered response system, where BLS care plays an essential role in serving our community. Build your experience as an EMT while taking advantage of internal Paramedic education programs, incentives and career pathways designed to help you grow. System Overview Scope of Practice EMT Hiring +
- [Telecommunicator](https://www.medic911.com/telecommunicator/): Telecommunicator. Central Medical Emergency Dispatch (CMED) is the first link in the chain of emergency medical care, answering 911 calls, providing lifesaving instructions and coordinating the response of our EMS teams. This career is where communication, critical thinking and compassion come together to make a difference before an ambulance even arrives. Telecommunicator Hiring + Onboarding
- [Telecommunicator Onboarding](https://www.medic911.com/telecommunicatoronboarding/): Telecommunicator: Hiring and Onboarding Blah. Blah. Blah. Application Applicants are reviewed and prioritized if they include experience and certifications for Emergency Medical Dispatch or Emergency Fire Dispatch. Experience is not required. Criticall Test This online test includes 12 modules testing skills and tasks that telecommunicators will encounter in a dispatch environment ie; multi tasking, data
- [Onboarding](https://www.medic911.com/onboarding/): Hiring and Onboarding Blah. Blah. Blah. Application Applicant must have an active state or national certification. If accepted, expect a response within 5 business days to schedule a virtual assessment. These assessments could be scheduled up to 3 weeks out depending on availaiblity. Vital Assessment Virtual interview to assess basic level of competency through 2
- [Paramedic](https://www.medic911.com/paramedic/): Scroll Down Paramedic. At Medic, Paramedics gain clinical experience across one of the most diverse EMS environments, while contributing to some of the best patient outcomes in the nation. You’ll be challenged, strengthen your clinical skills and build confidence. If you want to become a stronger, more experienced Paramedic, Medic could be the place for
- [System Overview](https://www.medic911.com/systemoverview/): System Overview. Mecklenburg EMS Agency (also known as Medic) is the only ambulance service provider in Mecklenburg County, North Carolina serving more than 1.1 million residents across 546 square miles covering urban, suburban, and rural environments. Last year Medic responded to 178,005 calls and transported 121,904 patients. Structure Medic is a joint governmental (not private)
- [Culture](https://www.medic911.com/culture/): Culture. Medic understands that EMS work is demanding. This is why we intentionally invest in employee engagement throughout the year to make Medic a place where employees feel valued and supported. See some of the ways we celebrate our people below… EMS Week A full week dedicated to our employees featuring meals, giveaways, family-friendly activities
- [Benefits](https://www.medic911.com/benefits/): Benefits. Living and working in Mecklenburg County means enjoying the best of both worlds. We are a vibrant metropolitan community with easy access to outdoor adventure. Home to Charlotte, North Carolina’s largest city, the region offers professional and semi-pro sports, arts and culture, and a thriving economy, all while maintaining small and mid-sized towns with
- [Why Medic](https://www.medic911.com/whymedic/): Why Medic?... As the primary 911 EMS provider for Mecklenburg County, Medic responds to more than 170,000 calls each year, serving one of the fastest-growing communities in the Southeast. Our team combines a fast-paced clinical environment, innovative technology, specialized response capabilities, and a culture of continuous improvement to provide exceptional care when our community needs
- [MeckLife](https://www.medic911.com/mecklife/): Life in Mecklenburg County. Living and working in Mecklenburg County means enjoying the best of both worlds. We are a vibrant metropolitan community with easy access to outdoor adventure. Home to Charlotte, North Carolina’s largest city, the region offers professional and semi-pro sports, arts and culture, and a thriving economy, all while maintaining small and
- [adminopsupport](https://www.medic911.com/adminopsupport/): Admin + Ops Support Roles Medic’s Admin + Ops Support departments work behind the scenes to ensure our frontline teams have the resources, technology, equipment, and support they need to serve our community. Many of these roles are filled by EMTs and Paramedics who have built their careers at Medic and bring valuable field experience
- [Meet Elizabeth](https://www.medic911.com/meetelizabeth/): Here to Help… When things get heavy on or off the job, you need a lifeline that gets it. Elizabeth is here to provide a radically open, compassionate, and direct space where you can vent, strategize, or seek help on your own terms. You see and carry things the average person may not be able
- [Family Matters](https://www.medic911.com/familymatters/): Family Matters. MEDIC’s Family Support Hub. Supporting Those Who Support Medic. Resources, tools and guidance for families of EMS professionals – because you’re part of the team too. This space was created with you in mind… When someone you love works in EMS, the job doesn’t stay at work – it comes home in subtle
- [Medic Study 2026](https://www.medic911.com/medicstudy2026/): Medic Study 2026. Mecklenburg County commissioned an independent, comprehensive assessment of Mecklenburg EMS Agency to evaluate current operations and assess how the system can best evolve to meet the needs of a growing community. The 2026 Study. The study examines system demand, response performance, resource deployment, and long-term planning considerations. View or Download the EMS
- [Pay My Bill](https://www.medic911.com/pay-my-bill/): PAY MY BILL Menu Know Your Rights Patient Payments Standby Payments Financial Assistance Insurance FAQs Contact Billing RFP Know Your Rights Medic’s dedication to excellent patient care extends beyond the ambulance. Our in-house Patient Financial Services department makes every effort to work with you and advocate for you during the payment process. Medic is
- [Billing FAQs](https://www.medic911.com/billingfaq/): BILLING FAQs WHAT ARE THE BILLING RATES FOR MEDIC? Advanced Life Support (ALS) Emergency $1,576.83 Advanced Life Support (ALS) 2 Emergency $2,282.25 Advanced Life Support (ALS) Non-Emergency $995.91 Basic Life Support (BLS) Emergency $1,327.86 Basic Life Support (BLS) Non-Emergency $829.92 Mileage (Charge Per) $27.99 Specialty Care Transport $2,697.21 WHAT DOES ALS AND BLS MEAN? Advanced
- [Stars of Life Recipient Form](https://www.medic911.com/starsoflifeform/): Stars of Life Recipient Form Please complete the attached Stars of Life Recipient Form by August 1st. The information provided may be used for conference registration, travel arrangements, recognition materials, and event planning. Please enable JavaScript in your browser to complete this form. - Step 1 of 4 to Information appear Award Recipient Information Name
- [Ride Along](https://www.medic911.com/ride-along/): OBSERVER RIDE ALONG GUIDELINES FOR COMMUNITY RIDER (NON-EMT/PARAMEDIC STUDENT) + WAIVER IF YOU ARE AN EMT/PARAMEDIC STUDENT PLEASE CONTACT YOUR SCHOOL COORDINATOR. If you’re interested in participating in a ride along with a ride along with one of Medic’s EMS crews, please complete the below form and upload your identification. An HR representative will contact
- [EMS Week](https://www.medic911.com/emsweek/): What's New What's Happening EMS Week Gift Raffle Prizes Enter to Win: Raffle Prizes Enter to Win: Charlotte FC Game EMS Week + Foodtruck Menus Headshots Therapy Dogs What’s New?… This year’s EMS Week brings a few new ways to celebrate you. From added activities to new giveaways, there are more chances than ever to
- [Medic Awards](https://www.medic911.com/medicawards/): Thank you for taking the time to nominate someone for this year’s awards. Please review each award’s requirements before filling out the form. NOMINATION WINDOW: MAY 1 – 31 Stars of Life is an annual national award sponsored by the American Ambulance Association (AAA). The accolade recognizes EMS professionals who stand out amongst their peers
- [Unsung Hero](https://www.medic911.com/unsunghero/): Please enable JavaScript in your browser to complete this form. Tell us about the nominee Name * First Last In at least two paragraphs, please tell us why you think this person deserves to be a Unsung Hero Award honoree. * Tell us about you - the nominator Name * First Last Nominator's name tell
- [Top Call](https://www.medic911.com/topcall/): Please enable JavaScript in your browser to complete this form. honoree(s). you Date Date of Call * Run Number * Call Type / Description * Tell us about the call.. Crew members' names * First Last First Last First Last First Last In at least two paragraphs, please tell us why you think they deserve
- [Stars of Life](https://www.medic911.com/staroflife/): Please enable JavaScript in your browser to complete this form. Tell us about the nominee Name * First Last Phone Name two In at least two paragraphs, please tell us why you think this person deserves to be a Stars of Life honoree. * Tell us about you - the nominator Name * First Last
- [Media](https://www.medic911.com/media/): MEDIA Menu Media Requests Media FAQs Resources Public Information Medic strives to be a transparent resource to the public via our media partners! If you have a specific request, please use the form below and provide as many details as possible. For a quick response regarding 911-related incidents, use our private, media only Twitter
- [Non-Emergency Transport](https://www.medic911.com/non-emergency-transport/): NON-EMERGENCY TRANSPORTS Since 1978, the men and women of Medic have provided warm, caring transport service for patients going to and from hospitals, physician’s offices, skilled nursing facilities and home in Mecklenburg County, NC. This service is available 24 hours a day, seven days a week. To learn more about Medic’s scheduled or non-emergency ambulance service,
- [MEDIC'S Purpose](https://www.medic911.com/purpose/): MEDIC'S PURPOSE At the heart of everything we do is a simple but powerful purpose: to be there when it matters most – driven by excellence, centered on people, and focused on partnership. Every call, every response, and every life touched reflects our commitment to serving our community with skill, compassion, and urgency. PDF Inforgraphic
- [Community Engagement](https://www.medic911.com/communityengagement/): COMMUNITY ENGAGEMENT Please enable JavaScript in your browser to complete this form. Name * First Last Phone * Email * Name of Organization/Business/School/Event * Event Date * Event Address * Address Line 1 Address Line 2 City --- Select state ---AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingState Zip Code
- [Cardiac Arrest Survivor Event](https://www.medic911.com/survivor/): Menu Program + Menu Survivor Resources Photo Gallery Contact Us Welcome to Medic’s 3rd Annual Cardiac Arrest Survivor Event, a celebration of life, resilience, and the incredible people who made each survival story possible. Program + Menu View the event program as we honor survivors, families, and responders through meaningful stories of survival, teamwork, and
- [Annual Report Archive](https://www.medic911.com/annual-report-archive/): Annual Report 2025 Annual Report 2024 Annual Report 2023 Annual Report 2022 Annual Report 2021 Annual Report 2020 Annual Report 2019 Annual Report 2018 Annual Report 2017
- [RFP](https://www.medic911.com/rfp/): FY25 Audit Report Audit RFP Questions
- [Standby Payments](https://www.medic911.com/standby-payments/): Standby Payment Options Pay Online– (Visa, Mastercard, Discover & American Express accepted) Mail-in – Mail to Patient Financial Services / PO Box 741033 / Atlanta, GA 30374 Pay
- [Contact Us](https://www.medic911.com/contact-us/): CONTACT US How can we help you today?… Please enable JavaScript in your browser to complete this form. Reason for Contact * Say Thank You! Complaint General Question Other if us of Feedback Tell us about yourself... Name * First Last Address Address Line 1 Address Line 2 City --- Select state ---AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of
- [NOHProgram](https://www.medic911.com/nohprogram/)
- [Careers FAQ](https://www.medic911.com/careers-faq/): CAREERS FAQs HOW DO I BECOME AN EMT OR PARAMEDIC? You must have your EMT certification before applying at Medic as an EMT, and there are numerous programs around the greater Charlotte area to begin your journey. In general, an EMT program provides students a mix of lecturing, clinical skills and EMS ride time opportunities
- [Ride Along: Student](https://www.medic911.com/ride-along-student/): Mecklenburg EMS:Clinical Field Experience Identification & Emergency Contact Form. We offer clinical field experience to partnering agencies. EMT and paramedic students riding with us perform clinical skills under the supervision of a preceptor. Nursing, other medical, and physician riders (students or licensed) with us may shadow only and cannot perform skills. Completion of this form
- [Benevolent Form](https://www.medic911.com/benevolentform/): Please enable JavaScript in your browser to complete this form. - Step 1 of 2 Mecklenburg EMS Agency Employee Policy SUBJECT: Employee Benevolent Fund EFFECTIVE DATE: 3/1/2004. Change 7/1/2005; 8/15/2007; 11/02/2022 APPROVED BY: Benevolent Committee Purpose: To provide financial and in-kind assistance for needy Agency employee in the event of personal or family crisis, hardship
- [Reserve Standby Units For Coverage](https://www.medic911.com/dedicated-coverage/): DEDICATED COVERAGE Mecklenburg EMS Agency (Medic) understands the importance of providing Emergency Medical Services (EMS), during special events. MEDIC seeks to provide the best EMS services to citizens and those who request dedicated event coverage. APPLICATION PROCESS In order for an organization to request dedicated event coverage from Medic, they must complete the online submission
- [Patient Care Protocols](https://www.medic911.com/patient-care-protocols/): PATIENT CARE PROTOCOLS BLS MEDIC Patient Care Protocols ALS MEDIC Patient Care Protocols
- [Pay Information](https://www.medic911.com/paychecks/): Medic employees are paid bi-weekly through direct deposit. For a calendar of 2025 pay dates click here 2025 pay periods. If you believe you have any discrepancies with your pay, please contact your direct Supervisor or Scheduling (Scheduling@medic911.com).
- [Medic Store](https://www.medic911.com/medic-store/): Do You Have the Look? The Medic Store is the place for your in-house Medic apparel needs. Our standard inventory includes Medic hats, beanies, t-shirts, and ear warmers. Looking for specialty items (Polo, Dress Shirt, etc) visit our online store: https://mediccompanystore.tsmgi.net/ Please allow 4-8 weeks for specialty items delivery. Price List Medic Adjustable Hats: $12.00 Medic Fitted
- [Response Configuration - First Responders](https://www.medic911.com/response-configuration-fr/): INCIDENT INQUIRIES - Medic employee & first responder feedback This site is meant to provide a space for Medic field employees and first responders to submit questions and comments on Medic responses and/or posting. Please fill out the contact form below with any questions or concerns. All submissions through this portal will be directed to
- [Accelerated Paramedic Program](https://www.medic911.com/accelerated-paramedic-program/): Menu Overview A-Z Process Important Dates FAQs Contact Us Resources Overview Medic is excited to announce the launch of our accelerated paramedic program with the support of Central Piedmont Community College and the Center for Prehospital Medicine. This program is a vital initiative aimed at EMT career advancement. Check out these Incentives! Upon successful paramedic
- [Medic Baby](https://www.medic911.com/medic-baby/): MINI MEDIC BABY ANNOUNCEMENT Have you recently welcomed a new addition? We’d like to celebrate with you! Please fill out the below form so we can send a gift from your Medic family, send an agencywide announcement, or post on social media (all optional)! Eligible – Any children or grandchildren of Medic employees, including adoptions ages
- [Response Configuration](https://www.medic911.com/response-configuration/): Menu Response Configuration 911 Responses Response Times Is It Safe? Contact Us As Mecklenburg County grows, and the rate of non-emergency 911 calls grows with it, Medic launched an industry-leading approach to prioritize patients with life-threatening emergencies. The Agency’s response configuration went live in April 2023 including changes to what type of resources go to
- [Medic](https://www.medic911.com/medic/): Welcome to your My Medic page. To the left you will find the tools you need to help you succeed as an employee at Medic. You will find Medic’s Standards of Behavior as well as policies and procedures, an employee suggestion section and many other guidelines to help you along the way. Please click here
- [Communication Form](https://www.medic911.com/communication-form/): To send an email agency-wide, fill out the form below. Please note: regular email distribution business hours are M-F, 0700 – 1700. Please enable JavaScript in your browser to complete this form. – Step 1 of 2 ***Important Notice*** Please provide the PR team with at least 24 hours’ notice for all communication requests.
- [Patient Records](https://www.medic911.com/patient-records/): PATIENT RECORDS To assist with your request for records, we have answered some of the most commonly asked questions below. How do I request records? You request records by completing the Patient Care Report Release Form. If you are requesting a record and you are not the patient, you must provide the applicable “Required Documentation”
- [Stars of Life](https://www.medic911.com/stars-of-life/): Medic Employees Receive National Recognition In February 2020, three employees were selected by their peers as Stars of Life, an annual national award sponsored by the American Ambulance Association. This award recognizes EMS professionals who stand out among their peers for reasons that include acts of heroism, life-saving patient care, unparalleled compassion, and outstanding leadership
- [Funeral Announcements](https://www.medic911.com/funeral-announcements/): Please enable JavaScript in your browser to complete this form. Name * First Last Services Layout Date Job Title * Email * Phone * Deceased Relative's Name * Employee Relationship to the Deceased *BrotherBrother-In-LawChildFatherFather-In-LawGrandchildGrandparentMotherMother-In-LawSisterSister-In-LawSpouseStepbrotherStepchildStep GrandparentStep ParentStepsister Date of Relative's Passing Funeral Services Information Funeral Home Name Service Date Service Time Address Address Line 1 Address
- [HIPAA](https://www.medic911.com/hipaa/): HIPAA Medic is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). Sharon Taulbert, Deputy Director of Professional Services, is the Agency’s Facility Privacy Director. You can find detailed information on various policies related to HIPAA and Privacy by visiting the Employee Handbook. Reporting Privacy Concerns You can raise your concerns without
- [Patient Portal](https://www.medic911.com/patient-portal/): PATIENT PORTAL Please fill out this form to provide additional billing information for your account. Your call number can be found on your statement. If you are having trouble locating your call number, please call 1-888- 363-2723. Please enable JavaScript in your browser to complete this form. Date of Service * Call Number * Transport
- [Patient Privacy](https://www.medic911.com/patient-privacy/): Notice of Privacy Practices Brochure Notice of Privacy Practices Brochure – Espanol Nondiscrimination Statement Request for Amendment or Correction to Health Record
- [Communication Request Form](https://www.medic911.com/communication-request-form/): Please enable JavaScript in your browser to complete this form. - Step 1 of 2***Important Notice*** Please provide the PR team with at least 24 hours’ notice for all communication requests. This allows time to properly schedule and prepare your message. Exceptions: Urgent communications - those involving time-sensitive matters where a delay would negatively impact
- [Business Card Orders](https://www.medic911.com/business-card-orders/): To order business cards, please fill out the form below. OTHER IMPORTANT INFO Business cards are ordered at the end of the month. Delivery takes about 30 days You will recieve and email when your cards have arrived The business card will have the following numbers listed: Phone: 704-943-6000 Fax: 704-943-6001 If you want your
- [MEDIC 911 OVERVIEW](https://www.medic911.com/about-medic-overview/): Medic operates the busiest 9-1-1 Emergency Medical Services (EMS) agency in the state of North Carolina. Contrary to popular belief, Medic is more than just an ambulance service. From SWAT, medical research and the latest in prehospital medical training and equipment, Medic is among the nation’s top 1% of EMS agencies in terms of positive outcomes for Cardiac Arrest victims.