To better serve Medic patients, below are some of the most frequently asked questions received by the Billing Services department:

What are the billing rates for Medic?

FY ’19

FY ’20

ALS Emergency $1,053 $1,095
ALS2 Emergency
ALS Non-Emergency $787 $818
BLS Emergency $1,053 $1,095
BLS Non-Emergency $787 $818
Mileage (Charge Per) $26 $27
Specialty Care Transport $1,270 $1,321


Medic’s Fiscal Year Cycle

Medic’s Fiscal Year (FY) cycle runs from July 1st through June 30th. As such, Medic is currently operating in FY 2020 which began on July 1st, 2019 and will end on June 30th, 2020.

How can I pay my Medic bill?

Click here to find Medic’s payment options.  You may contact Billing Services at 704-943-6400 Monday-Friday 8:00 am to 5:00 pm.

I received a letter about garnishment, what does this mean?

Q: How do I avoid collection enforcement actions?
A: Pay your claim upon receipt.  Contact Medic at 704-943-6400 immediately with any questions regarding the charges.  The Tax Collector will not negotiate balances due.  If you received a letter regarding garnishment from Mecklenburg County’s Office of the Tax Collector contact them at 980-314-4450 or visit the Office of the Tax Collector’s Medic FAQ here.
Q: What happens if I do not pay my outstanding balance?
A: If you do not pay your balance within 120 days of your claim being issued, or make payment arrangements with Medic, your claim may be submitted to the North Carolina Debt Set-off program which results in the redirection of funds due to you from the state to pay the claim, submitted to the Mecklenburg County Tax Collector for enforced collection, and/or submitted to a collection agency which includes reporting the delinquency to credit bureaus.  It is important to pay the claim upon receipt.  Contact one of Medic’s dedicated billing services employees at 704-943-6400 to discuss any questions regarding your obligation to satisfy this debt.


Q: Why was I garnished by the Office of the Tax Collector for a Medic claim?
A: The claim balance was delinquent and payment IN FULL was not received within 30 days of the FINAL NOTICE, therefore the claim was subject to advanced collection remedies as sanctioned by NC General Statutes, including debt setoff, enforcement by the Mecklenburg County Tax Office, and/or referral to a collection agency.


Q: What authority authorizes Medic to refer claims to the Tax Collector?
A: Tax collection methods to collect outstanding claims due to Medic are authorized under Chapter 44, Article 9B of the North Carolina General Statutes.


Q: What claims are being referred to the Tax Collector?
A. Under the current initiative, any outstanding claims that are eligible for collection efforts as of October 1, 2019 may be referred.


Q: Who should I contact if I am served with a garnishment?
A: Please contact the Mecklenburg County Office of the Tax Collector at 980-314-4450 or  TaxMedic@MeckNC.gov if you have any questions regarding the enforcement action.  Frequently Asked Questions about the Office of the Tax Collector’s garnishment process can be found here.  Contact Medic at 704-943-6400 with questions regarding the charge for service.
Q: Who is not eligible for referral to the Office of the Tax Collector?
A: Those enrolled in Medicaid, Workman’s Comp, hospice or claims that qualify for financial assistance.  Medic provides financial assistance to patients based on their eligibility as determined by Atrium Health and Novant Health.  Financial assistance varies up to a 100% discount to patients who qualify.Eligible claims are identified according to financial assistance programs set by the receiving emergency department.  Atrium Health and Novant Health have varying policies, however both provide free or discounted care to uninsured patients not eligible for other programs, such as Medicaid.  Medic matches the percent discount offered by the hospital.  Please refer to the following links for more details.

Novant Health’s Charity Care Policy

Atrium Health’s Coverage Financial Assistance Coverage