Billing FAQs

To better serve Medic patients, below are some of the most frequently asked questions received by the Billing Services department:


What are the billing rates for Medic?


FY '19

FY '20

ALS Emergency $1,053 $1,095
ALS2 Emergency
ALS Non-Emergency $787 $818
BLS Emergency $1,053 $1,095
BLS Non-Emergency $787 $818
Mileage (Charge Per) $26 $27
Specialty Care Transport $1,270 $1,321


Medic’s Fiscal Year Cycle

Medic’s Fiscal Year (FY) cycle runs from July 1st through June 30th. As such, Medic is currently operating in FY 2020 which began on July 1st, 2019 and will end on June 30th, 2020.

How can I pay my Medic bill?

Click here to find Medic's payment options.  You may contact Billing Services at 704-943-6400 Monday-Friday 8:00 am to 5:00 pm. 


What happens if I do not pay my outstanding balance?

If you do not pay your balance within 120 days of your claim being issued, or make payment arrangements with Medic, your claim may be submitted to the North Carolina Debt Set-off program which results in the redirection of funds due to you from the state to pay the claim, submitted to the Mecklenburg County Tax Collector for enforced collection, and/or submitted to a collection agency which includes reporting the delinquency to credit bureaus.  It is important to pay the claim upon receipt.  Contact one of Medic’s dedicated billing services employees at 704-943-6400 to discuss any questions regarding your obligation to satisfy this debt.

What if I'm having financial trouble?

It is not our wish to cause any financial burden. Please contact our billing services department at 704-943-6400 to arrange an approved payment plan that you can manage.

Medic also provides financial assistance to patients based on their eligibility as determined by Atrium Health and Novant Health.  Financial assistance varies up to a 100% discount to patients who qualify.Eligible claims are identified according to financial assistance programs set by the receiving emergency department.  Atrium Health and Novant Health have varying policies, however both provide free or discounted care to uninsured patients not eligible for other programs, such as Medicaid.  Medic matches the percent discount offered by the hospital.  Mecklenburg County is also a great resource for insurance and healthcare assistance. Please refer to the following links for more details.

Novant Health’s Charity Care Policy

Atrium Health’s Coverage Financial Assistance Coverage

Mecklenburg County Resource Info