Non Emergency Transport
Since 1978, the men and women of Medic have provided warm, caring transport service for patients going to and from hospitals, physician’s offices, skilled nursing facilities and home.
This service is available 24 hours a day, seven days a week. To learn more about Medic’s scheduled or non-emergency ambulance service, please call 704-943-6190. You may also email Bryan Edwards at bryane@medic911.com for more information.
When calling our non-emergency transport coordinator to arrange ambulance transportation for a patient or loved one, please have the following information available:
- The patient’s name and the time, date and location of the request
- Destination name and address
- The patient’s acute medical complaints and special needs
- Medical records and insurance information
- Certificate of Medical Necessity (downloadable form)
Medicare and most insurance providers cover non-emergency ambulance transport when the service meets "medical necessity" criteria and is certified by the patient’s physician. According to the Medicare ambulance manual (March 2002)
"Ambulance transport is covered under Medicare only when the patient’s condition is such that the use of any other method of transportation is medically inadvisable. If any other means of transportation can be utilized without endangering the patient’s health, Medicare will not reimburse ambulance service."
"For non-emergency ambulance transportation, transportation by ambulance is appropriate if the beneficiary is bed-confined and it is documented that the beneficiary’s medical condition is such that other methods of transportation are contraindicated or if his or her medical condition, regardless of bed-confinement, is such that transportation is medically required. In determining whether a beneficiary is bed-confined, all three of the following criteria must be met:
- The beneficiary is unable to get up from bed without assistance
- The beneficiary is unable to ambulate
- The beneficiary is unable to sit in a chair or wheelchair"
Contact Medicare with questions regarding coverage eligibility at Cigna Medicare or the U.S. Government’s Medicare websites, or by calling Medicare during normal business hours at 1-800-672-3071.