Billing
Welcome to the Patient Financial Services (formerly known as Billing) department of Medic!
***IMPORTANT NOTE: If you were provided patient care BEFORE January 1, 2012, please contact National Reimbursement Group (NRG) directly at (800) 648-0885 for billing and/or account inquiries. All other patients are encouraged to contact Patient Financial Services (Toll-Free) at 888.363.2723 or (Local) at 704.943.6400.***
The newly created Patient Financial Services is comprised of an experienced and knowledgeable team of dedicated staff members to process your information, answer specific questions regarding your bill and provide excellent customer service in the most efficient and timely manner possible.
Patient Financial Services is responsible for the following services:
- Billing for all insurance and self-pay patients
- Providing focused, attention to detail on all billing, balance and collection inquiries
- Researching/analyzing potential billing errors and/or inconsistencies
- Detail reporting demonstrating financial activities and trends
- Post payments to individual accounts received from Medic patients
- Maintaining the strictest standards of HIPAA and Corporate Compliance while assisting with patient accounts
Address:
Please mail correspondence/payments to:
- Patient Financial Services
- P.O. Box 741033
- Atlanta, GA 30374
Phone/Fax Numbers:
- Toll Free: 888.363.2723
- Local: 704.943.6400
- Fax: 704.943.6196
E-mail:
***Disclaimer: Please do not send personal identifiable information (i.e., insurance, health, etc.) through the above e-mail address. General information only. To speak directly to a Patient Financial Services representative, please call the above toll-free or local phone numbers provided.***
HIPAA Policy: Medic is committed to protecting your privacy and your health information. Please click here to view Medic’s HIPAA Policy.
Business Hours:
The Patient Financial Services department is open every Monday - Friday from 8:00 am to 5:00 pm, excluding the following holidays:
- New Year’s Day
- Martin Luther King Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day and the Day After
- Christmas Day and the Day After
